Care Guide

Summary

Join Brightline as a Care Guide and make a real difference in the lives of youth and families. You will leverage your behavioral health coaching expertise to support families in developing coping strategies and reducing challenging behaviors. This role involves thorough assessment review, risk assessment and safety planning, care coordination, and referrals to appropriate resources. You will provide evidence-based coaching through video sessions and asynchronous communication. Accurate documentation and adherence to privacy standards are crucial. Brightline offers a remote-first work environment and a comprehensive benefits package.

Requirements

• Be able to accommodate a 12-8p PST schedule
• Have a Masters degree in a psychology related field and 1 year experience in a behavioral health setting and 2 years (formal or informal) experience working with children, youth or families
• Have a Bachelor's degree and NBC-HWC or ICF certification and 5 years relevant experience, to include direct service in a behavioral health setting and 1 year (formal or informal) experience working with children, youth or families

Responsibilities

• Thoroughly review assessment results gathered during the onboarding process to gain a deep understanding of the unique needs, challenges, and goals of each member seeking coaching or care coordination services
• Refer members to the most appropriate crisis resources in the case of imminent risk
• Support members on safety/risk-related concerns as they arise either in live or asynchronous communication by conducting a comprehensive risk assessment and creating a safety plan with the family
• Provide safety support for all members in Brightline’s care (i.e. receiving services from a coach, therapist, or prescriber)
• Complete mandated reports and other documentation to ensure appropriate legal processes and protocols are followed
• Re-evaluate members’ fit for Brightline services (Coaching or Therapy) after a safety event
• Refer families to relevant community resources, including support groups, local agencies, and other social services (e.g. food, housing, financial assistance) that can significantly enhance their care experience
• Provide hands-on support to California families who may need assistance in navigating services within or outside of Brightline
• Facilitate internal referrals to Brightline Therapy services, if appropriate, ensuring families can access clinical services in a timely manner
• Coordinate external referrals to partner organizations such as schools, community health services, external therapists, primary care, EAP, and affiliate networks when necessary
• Provide evidence-based, culturally responsive behavioral health coaching to children, teens, and parents
• Tailor care plans to align with the family’s preferences, values, and cultural context
• Deliver personalized coaching through video sessions and asynchronous chat using our digital tools
• Ensure accurate and organized record-keeping of assessments, safety plans, referrals, and interactions with families
• Adhere to relevant privacy and compliance standards for all documentation

Preferred Qualifications

• Possess strong coaching skills— experience with child and family focused CBT, motivational interviewing and SMART goal setting
• Have proficiency in SI, NSSI, HI, SUD, and ED risk assessments
• Have training and experience conducting Safety Planning and Mandated Reporting
• Have a passion for learning and growth — skilled in providing and receiving feedback that leads to effective collaboration and a stronger team connection

Benefits

• Comprehensive Insurance: Medical, Dental, Vision, Life, Malpractice
• Time Off : Holidays, Flexible PTO, Sick Days, Parental Leave
• Stipends/Reimbursements: Learning and Development, Health & Wellness, Home Office
• Financial Wellness: 401k
• Community & Perks : Remote First Workforce, Collaborative culture, company meditations, & group workouts