Technical Support Contractor

Summary

Join NoRedInk's support team for a temporary contract position lasting until October 31st, 2025! This role involves providing email-based support to teachers and students, troubleshooting issues, and ensuring a positive user experience. You will work independently but with team support, crafting efficient and empathetic responses. The position requires 30-35 hours per week, with shifts between 8 am and 5 pm ET. Candidates must have 1+ years of email-based customer support experience for a SaaS company and excellent written communication skills. NoRedInk offers a competitive hourly rate of $30-32.

Requirements

• Have 1+ years of experience providing email-based customer support for a SaaS company
• Be a skilled troubleshooter, able to thoughtfully problem-solve, accurately diagnose issues, and thoroughly document information to help us eliminate user pain points
• Have a strong interest in education and an ability to deeply empathize with teachers and students
• Have extremely strong written communication skills
• Be organized and attentive to detail
• Be tech-savvy and familiar with a variety of operating systems, including Windows, Macintosh, Android, and iOS

Responsibilities

• Provide ongoing support to teachers and students through our email-based ticketing system (Zendesk)
• Become an expert on our product and serve as our customers' primary point of contact for troubleshooting and general product inquiries
• Learn and follow NoRedInk’s support guidelines and processes to work efficiently and effectively
• Identify and escalate user bugs and pain points
• Attend meetings with other Support team members to norm on and improve our delivery of customer support

Benefits

Compensation: $30-32/hour