Care Plan Specialist

Summary

Join Pearl Talent as a fully remote Care Plan Specialist, managing patient prescription amounts and care plan documents. You will conduct patient assessments, maintain medical records, create personalized care plans, and educate patients on treatment. This role requires 2-3 years of experience in patient navigation or medical records management, familiarity with medical terminology, and strong attention to detail. The position offers a competitive salary, generous PTO, direct mentorship, learning and development opportunities, global networking, and a flexible work-life balance. Work is fully remote, with flexibility to address urgent patient inquiries. The company is a leading healthcare provider focused on chronic headache and migraine treatment.

Requirements

• Experience: 2-3 years in patient navigation, healthcare coordination, or medical records management
• Healthcare Knowledge: Familiarity with medical terminology, patient care processes, and documentation best practices
• Attention to Detail: Strong accuracy in medical documentation and formatting
• Critical Thinking: Ability to recognize when to escalate concerns to physicians
• Adaptability: Comfortable with evolving processes and ambiguous situations

Responsibilities

• Conduct initial patient assessments, recording symptoms and concerns
• Accurately transcribe physician notes, diagnoses, and treatment plans
• Maintain up-to-date and compliant medical records
• Document key patient details into Haven Headache’s care plan system
• Work with physicians to ensure accurate and thorough patient documentation
• Assist in creating and updating personalized care plans
• Follow up with patients post-appointment to track treatment adherence
• Educate patients on medications, lifestyle changes, and preventive care
• Gather patient feedback to enhance care and support services
• Collaborate with physicians, nurses, and admin staff for seamless care
• Handle insurance documentation, prior authorizations, and billing inquiries
• Ensure compliance with healthcare regulations and quality standards
• Keep patient records updated, especially after treatment changes
• Ensure timely responses to patient inquiries and operational efficiency
• Support insurance and billing teams in assisting patients with claims
• Learn the company's care plan system and documentation process
• Start managing and updating care plans, ensuring accuracy in dosages and prescriptions
• Understand how the care plan system functions within Google Docs
• Convert doctor’s notes into structured, well-organized care plans
• Aim for a 30-minute turnaround time per care plan (some may take up to an hour)

Preferred Qualifications

• Pharmacy Background: Preferred over nursing for stronger familiarity with medications
• Electronic Health Records (EHR) Expertise: Experience managing patient records in EHR systems
• Care Plan Documentation: Ability to create and maintain legally compliant care plans
• Future Growth Potential: Interest in expanding into broader operational roles over time

Benefits

• Competitive Salary: To be discussed during the interview
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance