Care Operations Specialist

Summary

Join Carrum Health as a Care Operations Specialist and play a key role in supporting patients and optimizing care delivery systems. Collaborate across teams to enhance workflows and tools, streamline processes, and improve policies. Manage patient travel needs and coordinate care efforts. Evaluate procedures, update policies, and test patient-facing tools. Support reporting, data management, and contribute ideas for process efficiency. The ideal candidate will have a passion for improving healthcare, strong communication and problem-solving skills, and 3+ years of experience in relevant fields. Carrum Health offers a competitive salary, bonus, flexible schedules, remote work options, generous time off, paid parental leave, and comprehensive benefits.

Requirements

• 3+ years of experience in hospital administration, patient care operations, medical insurance, digital health, public health, pilot studies, clinical trials, or healthcare technology
• Familiarity with system-level healthcare processes and issues
• Experience in product testing, digital health platforms, public health, or clinical research
• Strong interpersonal and communication skills, with an emphasis on being high-touch with a patient and solution first mentality
• Exceptional oral and written communication skills, with an ability to tactfully and effectively handle escalations
• Superior judgment, problem solving, and organizational skills possessing high-level of discretion in working with confidential information
• Comfortable with fast-paced environments and improving live processes
• Knack for troubleshooting, synthesizing imperfect information into actionable insights, and creatively solving problems

Responsibilities

• Collaborate across teams (Care, Tech, Analytics, Provider Ops, Finance, etc.) to optimize workflows and tools that support the patient experience
• Identify opportunities to streamline and improve team processes and policies
• Assist in managing patient travel needs and other patient coordination efforts
• Collaborate with other Patient Care Team members to continuously evaluate where procedures can be streamlined or policies updated
• Test patient-facing and internal tools and provide feedback prior to release
• Support reporting, information management, and data collection/cleaning for the Patient Care team, the Operations team, and in partnership with other teams
• Contribute ideas and insights that lead to more efficient processes and better outcomes for patients and the care team

Benefits

• Flexible schedules and remote work
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan
• Stock option plan