Care Program Advisor

Summary

Join myPlace Health as a Telesales Care Program Advisor and be the welcoming voice for prospective participants and their families. You will handle inbound and outbound calls, follow up on leads, guide individuals through enrollment, and build strong relationships. This fully remote position, based in the Greater Los Angeles area, requires at least one year of telesales or customer service experience and fluency in English and Spanish. Success in this role involves meeting daily response goals, clearly explaining program benefits, and exceeding enrollment targets. myPlace Health offers a competitive compensation package, including a robust benefits plan and opportunities for professional development.

Requirements

• A high school diploma or equivalent
• At least 1 year in telesales, inside sales, or customer service
• Fluency in English and Spanish

Responsibilities

• Serve as the friendly first point of contact by handling inbound calls from direct mail campaigns, warm transfers from partners, and seniors or caregivers seeking information online
• Make outbound calls to follow up on marketing and broker leads, ensuring timely and meaningful engagement with prospective participants
• Meet daily response goals by answering calls quickly and responding to online leads within minutes of receipt
• Clearly explain program benefits to seniors and caregivers, helping them feel informed, comfortable, and excited to join. Address questions with empathy and confidence
• Guide participants through the enrollment process, including conducting intake calls, connecting them with Medi-Cal specialists, and coordinating nurse assessments and center tours
• Provide timely follow-up for all broker referrals, complete intake steps, and schedule necessary appointments to support a smooth transition into our program
• Build and maintain strong relationships with participants and families to support program satisfaction and retention
• Keep broker partners informed with regular updates about the status of their referred leads
• Partner with outreach and enrollment team members to support leads and ensure a unified approach to participant engagement
• Work with internal teams across the organization to create a seamless, supportive enrollment experience for participants and their families
• Meet or exceed enrollment targets by converting leads effectively and embracing a results-driven mindset
• Maintain accurate records and track all engagement activity within the CRM system to ensure clear, consistent documentation
• Contribute to team success by jumping in to support additional duties and special projects as needed

Preferred Qualifications

Experience in healthcare, insurance, or another people-first industry

Benefits

• $60,000 - $75,000 a year
• A Workplace Recognized for Excellence: We are proud to be Certified as a Best Place to Work in 2025
• Competitive Incentive Plan : Performance-based incentive plan that is beyond the industry standard
• Growth and feedback opportunities: Enjoy two performance reviews each year (if applicable), designed to support your professional development and celebrate your contributions to our team's success!
• Preparing you for retirement: 401k with Employer match
• Medical Plans to fit your needs: Your choice of 6 medical plans, with premium coverage of up to 80% for employees and 75% for all dependents
• Ancillary benefits to meet your other needs : Dental and vision plans to meet your needs of you and your dependents; health savings account, flexible spending accounts, short- and long-term disability coverages, as well as basic life insurance. myPlace is also proud to offer accident, hospital indemnity, and critical illness benefits for our team
• Generous time off: PTO starting at 20 days per year; plus 12 paid holidays per year, and 2 floating holidays per year
• Professional Development top of mind: Generous CME/CEU budget and time off, and professional development opportunities
• Making your home office comfortable: A one-time stipend towards setting up your home office, if applicable
• Family friendly environment : Family friendly policies, including paid new parent leave and new child care stipend