Senior Care Advisor

Summary

Join WelbeHealth PACE program as a Senior Care Advisor and help seniors remain in their homes by providing comprehensive medical care and community-based services. Assess PACE eligibility by building relationships with prospective participants, their families, and caregivers. Guide seniors through the enrollment process, collaborating with market leaders and the clinical team. Responsibilities include managing inbound and outbound calls, answering questions, and educating prospective participants about PACE services. The ideal candidate possesses strong communication skills, empathy, and experience in telesales or customer service. WelbeHealth offers a competitive compensation package, including benefits such as PTO, medical insurance, advancement opportunities, and equity grants.

Requirements

• Associate’s Degree preferred; or two (2) years of relevant experience may be substituted in lieu of degree
• Minimum of one (1) year of experience in tele sales, customer services sales, Medicare or PACE sales experience preferred
• Experience using CRM systems (Salesforce or other similar CRM system)

Responsibilities

• Display great patience, empathy, and show “courage to love” on every call; build strong relationships with prospective participants, caregivers and independent outreach associates who may need assistance with participant enrollment
• Support inbound campaigns, answer questions, and find underlining needs of prospective participants, educating them about PACE services and benefits to expand our mission to help more seniors in the communities we serve
• Make outbound calls to prospective participants that have indicated an interest in learning more about WelbeHealth PACE (*not cold calls*)
• Effectively manage leads that require follow-up calls
• Maintain the highest level of service on all calls, both inbound and outbound

Preferred Qualifications

• Medicare Advantage or PACE experience preferred
• Medi-Cal knowledge preferred

Benefits

• Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and sick time
• Medical Insurance Coverage (Medical, Dental, Vision)
• Advancement opportunities - we’ve got a track record of hiring and promoting from within, meaning you can create your own path
• Equity grants – typically reserved for executives, we want all team members to celebrate our success as a rapidly scaling company
• 401k match
• Healthcare coverage