Care Program Coordinator

Summary

Join Honest Health as a Care Program Coordinator and become a vital member of a patient's interdisciplinary care team. You will coordinate treatment plans, connect patients with resources, and perform administrative tasks supporting Honest programs. This role requires strong communication, interpersonal, and organizational skills, along with experience in a healthcare setting. While a high school diploma or GED is required, an associate's degree and/or clinical experience are considered a plus. Honest Health offers a competitive compensation package including benefits such as paid time off, paid holidays, 401k matching, health insurance, and family-friendly policies. You will be supported by a robust commitment to training and development and collaborate with like-minded healthcare professionals.

Requirements

• High school diploma or GED required
• Interpersonal communication skills with exceptional empathetic listening abilities, required
• Compassionate, kind, and open-minded required
• Teamwork experience required
• Excellent telephonic, written, and verbal communication skills required
• Microsoft Office skills, including Excel, Word, PowerPoint, Outlook required
• Highly organized, able to multi-task and complete time sensitive assignments
• Must have reliable access to high-speed internet to ensure seamless remote work communication and productivity

Responsibilities

• Establish trusting, supportive, and collaborative relationships with patients, family/caregivers, primary care practice staff, and the Honest interdisciplinary team (IDT)
• Build relationships with patients and/or caregivers telephonically and coordinate care with internal interdisciplinary team members including physicians, nurse practioners, registered nurse care managers, social workers, pharmacists, transition of care coordinators, and other members of the IDT
• Schedule Honest provider’s home visits according to current practice. Complete reminder calls for scheduled home visits
• Ensure annual wellness home visits (AWVs) are scheduled within acceptable timeframes
• Assist with the coordination of the patient’s care across the continuum, including activities such as requesting records and scheduling appointments with specialists, coordinating referrals, connecting with community resources, sharing or transferring information with the patient’s internal and external care team, retrieving records from the health information exchange, etc
• Communicate with patients by phone or in-person and escalate to the IDT when necessary
• Coordinate or create referrals for services or durable medical equipment, as directed by a registered nurse care manager or provider
• Maintain home visit tracking tools and systems such as electronic health records, client relationship management tools and excel trackers, and any other tools or systems
• Actively participate in Honest Health huddles and IDT meetings
• Document, share, and maintain patient records and meeting minutes, as requested
• Perform other related duties as assigned

Preferred Qualifications

• Associates degree and/or clinical experience, such as certified medical assistant (CMA), certified nursing assistant (CNA) considered a plus
• Experience in a healthcare service environment preferred
• Experience with electronic health records and/or health registries preferred

Benefits

• Competitive base pay with bonuses
• Paid time off starting at 4 weeks for full time employees
• 12 paid holidays per year
• Reimbursement for continuing medical education
• 401k with match
• Health, dental, and vision insurance
• Family friendly policies that support paid parental leave and flexible work arrangements
• Robust commitment to training and development that starts with onboarding and continues throughout your career with Honest