Program Coordinator

StudyPoint
Summary
Join StudyPoint, a national leader in private tutoring, as a Service Team member! You will foster relationships between students, families, and tutors, focusing on administrative tasks and account management. Support and learn from senior team members, collaborate with enrollment and academics teams, and contribute to business growth through exceptional customer service. Responsibilities include partnering with a senior program manager, supporting tutors, managing family accounts, assisting in sales, and receiving ongoing training. A bachelor's degree is required, along with excellent interpersonal and communication skills, attention to detail, and adaptability. The position offers a work-from-home opportunity with a competitive salary and benefits package.
Requirements
- Excellent interpersonal skills with demonstrated ability to work with a wide variety of customers and employees
- Ability to multitask and handle a high volume of calls and emails
- Careful attention to detail and ability to adapt to new processes to improve efficiency
- Excited to work in a dynamic environment with shifting priorities and need tolearn new systems
- Work schedule of 9AM β 6PM; most senior managers are Eastern
- Strong written and verbal communication skills and excellent organizational skills
- Bachelorβs degree required
- Access to a dedicated home office, including high-speed internet connection. We provide all of the technology you need
Responsibilities
- Partner with a senior program manager to provide high quality customer service to up to 500 StudyPoint students and families
- Support our amazing staff of tutors by being responsive via phone/email/text to their questions and concerns
- Assist in providing high-level administrative organization for family accounts: conduct research, track data, handle information requests, prepare correspondence, and schedule family consultations and/or meetings
- Grow the business by helping support the selling of programs to new and existing customers
- Receive frequent coaching and feedback, as well as ongoing training and development, to continuously hone your customer service skills
Preferred Qualifications
- Proficiency with Google Suite, Microsoft Office and experience working with a CRM database a plus
- Excitement to take on increasing responsibility and grow within the company
- Experience working in a small, entrepreneurial environment a plus
Benefits
- Annual compensation in the range of $35,000 - $40,000 DOE with a pathway to advancement
- Three weeks paid time off in your first year with 9 paid holidays, plus your birthday off
- Annual paid volunteer day to do community service/charity work
- Health, vision, and dental coverage options
- Significant discounts on tutoring for family members
- 401k option
- Work from home