Care Services Manager

Summary

Join The ALS Association as a Care Services Manager and make a difference in the lives of individuals affected by ALS. This remote position, based in Southern Maine, focuses on developing community relationships to provide comprehensive care and support. You will manage a portfolio of patients, coordinating care plans, providing resources, and facilitating support groups. The role involves collaborating with healthcare providers and internal teams to ensure high-quality services. Supervisory responsibilities may be added based on organizational needs. The position requires a Bachelor's degree, relevant experience, and strong communication and organizational skills.

Requirements

• Bachelor’s Degree in social work, health administration, public health, nursing, or a related area required, Master’s preferred
• Minimum of 3-5 years of related professional experience, including direct care, case management and leadership or management experience
• Demonstrated ability to utilize management skills such as problem-solving, solid reasoning, critical thinking, budget/program planning, performance improvement, organizational planning, implementing, and monitoring performance standards
• Skilled communicator, with superior interpersonal, verbal, and written skills
• Able to handle confidential information and maintain high confidentiality
• Excellent organization skills and attention to detail
• Display strong work ethic, personal integrity, empathy
• Proficiency in Microsoft Office Suite
• Ability to work independently with little supervision; must be a self-starter
• Ability to manage multiple projects simultaneously
• Excellent customer service skills
• Ability to drive locally and travel nationally on Association business is required
• Ability to work occasional evenings and/or weekends for Association business and events

Responsibilities

• Receive referrals and obtain all necessary patient, medical, demographic information, and documents from referral sources via various communication methods to establish and coordinate a plan of care
• Conduct specialized care consultations and needs assessment for people living with ALS caregivers, and families in a variety of settings including virtual visits, by phone/email, in clinic, at support groups and at home visits, when appropriate
• Actively manage a portfolio of patients, assuring patient and caregiver needs are met within the capabilities of The Association
• Provide information on services and resources and printed/electronic educational materials available to persons with ALS and their families
• Coordinate referrals to ALS Association programs as well as healthcare providers and community agencies
• Facilitate resource support group meetings, engage participants, and schedule speakers as appropriate to meet the needs of the group
• Work with the Managing Director Care Services/Care Services Director, and care services staff, to manage relationships with each multidisciplinary clinic and maintain strong communication with clinic staff
• Collaborate with the Managing Director Care Services/Care Services Director to evaluate care services programs for effectiveness and desired outcomes
• Ensure database is used consistently within territory and established standard operating procedures are followed within territory
• Ensure reports, including statistical, outcome, and other metrics are accurate and timely
• Offer recommendations concerning current or future programs
• Work with Managing Director Care Services/Care Services Director to establish strategic community and professional partnerships and collaborations
• Work with Managing Director Care Services/ Care Services Director to identify and resolve operational and service barriers within the territory
• Assist Managing Director Care Services/Care Services Director as assigned
• Ability to travel as required or requested
• Performs other related duties as assigned by management
• As required/requested supervises remote and office-based care services staff in the delivery of programs and services to individuals impacted by ALS and their families
• As required/requested work with the Managing Director Care Services/Care Services Director to recruit, coach, mentor, train, and perform annual performance reviews of care services personnel
• As applicable conducts regular 1:1 meeting with assigned care services staff

Preferred Qualifications

• Knowledge of ALS is a plus, but not required
• Experience with progressive neurodegenerative disease
• Knowledge of Medicare, Medicaid, patient assessments skills, planning and case management preferred
• Salesforce and database experience a plus

Benefits

• Healthcare benefits
• 401(k) plan with employer match
• Short-term and long-term disability coverage
• Basic life insurance
• Well-being benefits
• Paid time off
• Several paid holidays