Care Services Manager

Summary

Join The ALS Association as a Care Services Manager and make a significant impact on the lives of individuals affected by ALS. This remote position, ideally based near Seattle, WA, involves managing care services programs, ensuring high-quality care delivery, and coordinating resources for patients and their families. You will conduct needs assessments, manage patient portfolios, facilitate support groups, and collaborate with healthcare providers and community agencies. The role also includes supervisory responsibilities for care services staff. This position requires a bachelor's degree in a related field and 3-5 years of relevant experience, including case management and leadership. The ALS Association offers a competitive salary and benefits package.

Requirements

• Bachelor’s degree in social work, health administration, public health, nursing, or a related area required, Masters preferred
• Minimum of 3-5 years of related professional experience, including direct care, case management and leadership or management experience
• Demonstrated ability to utilize management skills such as problem-solving, solid reasoning, critical thinking, budget/program planning, performance improvement, organizational planning, implementing, and monitoring performance standards
• Skilled communicator, with superior interpersonal, verbal, and written skills
• Able to handle confidential information and maintain high confidentiality
• Excellent organization skills and attention to detail
• Display strong work ethic, personal integrity, empathy
• Proficiency in Microsoft Office Suite
• Ability to work independently with little supervision; must be a self-starter
• Ability to manage multiple projects simultaneously
• Excellent customer service skills
• Ability to drive locally and travel nationally on Association business is required
• Ability to work occasional evenings and/or weekends for Association business and events

Responsibilities

• Receive referrals and obtain all necessary patient, medical, demographic information, and documents from referral sources via various communication methods to establish and coordinate a plan of care
• Conduct specialized care consultations and needs assessment for people living with ALS caregivers, and families in a variety of settings including virtual visits, by phone/email, in clinic, at support groups and at home visits, when appropriate
• Actively manage a portfolio of patients, assuring patient and caregiver needs are met within the capabilities of The Association
• Provide information on services and resources and printed/electronic educational materials available to persons with ALS and their families
• Coordinate referrals to ALS Association programs as well as healthcare providers and community agencies
• Facilitate resource support group meetings, engage participants, and schedule speakers as appropriate to meet the needs of the group
• Work with Managing Director Care Services/Care Services Director, and care services staff, to manage relationships with each multidisciplinary clinic and maintain strong communication with clinic staff
• Collaborate with the Managing Director Care Services/Care Services Director to evaluate care services programs for effectiveness and desired outcomes
• Ensure database is used consistently within territory and established standard operating procedures are followed within territory
• Ensure reports, including statistical, outcome, and other metrics are accurate and timely
• Offer recommendations concerning current or future programs
• Work with Managing Director Care Services/Care Services Director to establish strategic community and professional partnerships and collaborations
• Work with Managing Director Care Services/ Care Services Director to identify and resolve operational and service barriers within the territory
• Assist Managing Director Care Services/Care Services Director as assigned
• Ability to travel as required or requested
• Performs other related duties as assigned by management
• As required/requested supervises remote and office-based care services staff in the delivery of programs and services to individuals impacted by ALS and their families
• As required/requested work with the Managing Director Care Services/Care Services Director to recruit, coach, mentor, train, and perform annual performance reviews of care services personnel
• As applicable conduct regular 1:1 meeting with assigned care services staff

Preferred Qualifications

• Knowledge of ALS is a plus, but not required
• Experience with progressive neurodegenerative disease
• Knowledge of Medicare, Medicaid, patient assessments skills, planning and case management preferred
• Salesforce and database experience a plus

Benefits

• Healthcare benefits
• 401(k) plan with employer match
• Short-term and long-term disability coverage
• Basic life insurance
• Well-being benefits
• Paid time off
• Several paid holidays
• Merit-based increases tied to individual performance
• Remote work