Carrier Coordinator

Summary

Join ZigZag Global as a Carrier Coordinator, a fully remote position based in Bulgaria. You will support the carrier management team, ensuring efficient reverse logistics. Responsibilities include collaborating with Carrier Managers, monitoring carrier performance, acting as the first point of contact for carrier communication, generating reports, and maintaining relationships. Success requires a detail-oriented approach, excellent English communication, and proficiency in Microsoft Office. ZigZag offers a competitive salary, 20 days of holiday plus bank holidays, healthcare insurance, food vouchers, an annual L&D budget, and more.

Requirements

• Detail-oriented, solutions-focused approach
• Excellent written and spoken English
• Ability to manage and coordinate competing priorities and projects in a fast-paced operation
• Ability to adapt to business needs
• Proficient in using Microsoft Office, mainly Excel and PowerPoint
• Collaborative Mindset: Embrace a collaborative approach to work, actively participating in team discussions and contributing ideas to foster a supportive and innovative environment
• Tenacious Problem-Solving: Exhibit tenacity in addressing challenges, embodying the value of "Be Tenacious" by persistently seeking solutions and overcoming obstacles

Responsibilities

• Support the carrier management team to ensure the efficient and reliable operation of our reverse logistics managed services
• Collaborate with the Carrier Managers to nurture and manage relationships with carriers and logistics partners
• Monitor carrier performance by tracking key metrics such as on-time deliveries, transit times, and service-level agreements (SLAs) compliance
• Act as the first point of contact for carrier communication channels, resolving immediate problems through established communication routes, coordinating with internal teams, and keeping affected parties up to date to find solutions promptly
• Assist in generating and analysing reports on carrier performance and transportation costs
• Maintain open and effective communication channels with carriers, internal teams, and e-commerce retail clients to ensure smooth operations
• Establish and maintain carrier relationships, supporting disputes or escalations
• Proactively propose improvement plans where performance gaps are identified
• Manage and organise carrier information in the relevant ZigZag databases
• Support in the monitoring and submission of carrier claims

Benefits

• Competitive salary
• 20 days holiday plus bank holidays. Additional day holiday after every full year of service (up to 5 additional days) plus a bonus day off for your birthday
• Collaborative working environment
• Healthcare insurance with dental service include
• Food vouchers (200 BGN/month per person)
• Annual L&D budget
• Employee referral bonus scheme
• Office Equipment Budget
• Mental Health Support