Case Manager

Summary

Join our team as a compassionate Case Manager to assist Social Security disability claimants. You will provide support via phone and email, ensuring client satisfaction and adherence to regulations. This remote position requires strong communication, accountability, and a commitment to quality. You will manage cases, educate clients, and meet key performance indicators. The ideal candidate possesses a Bachelor's degree, relevant experience, and a dedication to client success. We offer competitive compensation and a comprehensive benefits package.

Requirements

• Bachelor's degree with two (2) to five (5) years of experience with a Social Security disability law firm or advocacy
• Adherence to Social Security Administration (SSA) requirements
• Willingness to train new hires in SSD Case Management
• Highly motivated with a positive attitude and a patient demeanor
• Willingness and ability to work with remote staff, provide extensive training, and contribute to building a high-performing team
• Experience with case management software, CRM tools, and workflow optimization technologies

Responsibilities

• Engage with department heads and teams to identify potential areas for enhancement and promote the implementation of best practices in case management
• Ensure adherence to SSA regulations, data privacy legislation, and internal policies to maintain the integrity and legality of the case processing system
• Meet key performance indicators for case handling efficiency, success rates, and team productivity
• Respond to all client emails and voicemails within 24 hours. Ensure clients stay well informed regarding the status of their claim
• Data accuracy and attention to detail to obtain medical evidence to support claims
• Provide client assistance with any needed paperwork throughout the life of the claim
• Formulate case strategies to identify paths for success and inform the client about requirements for achieving case success
• Educate and inform clients as they navigate the complexity of the Social Security Disability process
• Adhere to quality assurance measures to review cases for completeness and accuracy, minimizing the risk of delays or denial

Benefits

• Competitive compensation
• Fully paid employee health coverage
• Life insurance
• Long-term disability insurance
• Paid holidays, paid vacation, and 401k matching after 90 days of employment
• Company-provided phone and laptop
• A healthy work-life balance
• A supportive learning environment