Remote Cash Application Specialist
at Twilio

Summary

Join the team as our next Cash Application Specialist and help the Cash Application Team better serve both our internal and external customers in the APAC Region.

Requirements

• 2 years’ experience in a high-volume Cash Application team
• Experience of an ERP System and knowledge of Salesforce
• Daily processing of cash receipts and postings to customer accounts, including payments made by credit card, lockbox and branch deposits, other adjustments to customer accounts for credits/debits and account write-offs
• Interface with the Credit and Collections function Account Managers and Sales / CSM Managers to troubleshoot and resolve customer payment discrepancies. Contact customers via phone and email for payment details & refunds for overpayments
• Contact customers via phone and email for payment detail & refunds for overpayments. Applies payments and contractual adjustments to accounts in an accurate and timely manner
• Good working knowledge of Microsoft Office and Google Documents
• Good communication skills
• Experience working independently and as part of a team

Responsibilities

• Ensure all customers cash receipts are accurately applied within the billing system and ERP on a daily basis
• Ensure Customer queries are replied to within the required SLA
• Focus on day-to-day duties related to cash application, merchant accounting, journal entries, and reconciliations
• Interact extensively across all functional teams within Twilio and assist as queries arise
• Update processed and procedures as required for your tasks

Preferred Qualifications

• Excellent written and verbal communication skills
• Experience using Oracle Fusion