Central Care Navigator

Summary

Join Homeward, a public benefit corporation revolutionizing healthcare delivery in rural America. As a Care Navigator, you will be a crucial point of contact for Homeward members, providing telephonic and virtual support to navigate their healthcare needs. You will conduct proactive outreach, coordinate care access, and connect members with essential services. This role requires a Medical Assistant certification or equivalent, along with patient-facing experience. Homeward offers a competitive salary, equity grants, comprehensive benefits (including medical, dental, vision, and 401k), and opportunities for professional development. We are committed to providing high-quality healthcare and fostering a supportive work environment.

Requirements

• Completion of a Medical Assistant from an accredited program or school
• High school diploma or equivalent
• At least two years of experience in high-touch, patient-facing or telephonic care roles, preferably with seniors
• Passion for delivering care in rural America and ability to engage members effectively over the phone
• Strong organizational and communication skills to effectively coordinate care and address member needs remotely

Responsibilities

• Build rapport and trust as a telephonic and virtual point of contact for Homeward members, addressing their health-related needs and connecting them to appropriate services
• Conduct proactive outreach calls to build relationships with members, discuss their health status, and encourage engagement in recommended care
• Assist members in scheduling healthcare services, coordinating appointments, and overcoming logistical barriers to care
• Support fulfillment of recommended health services, including obtaining prescribed medicines and arranging for medical, behavioral, and social support services
• Reinforce education provided by Homeward and external providers on preventive care, health literacy, and self-management strategies to empower members in their health journey
• Maintain accurate and timely documentation of all member interactions, navigation activities, and outcomes within the designated electronic platform
• Collaborate with care teams, providers, and community organizations to ensure members receive coordinated and comprehensive support
• Identify and maintain a list of community resources to enhance the support available to members
• Participate in regular staff meetings, training, and professional development opportunities to enhance skills and effectiveness in member engagement

Preferred Qualifications

• CHW credentials
• Previous experience in a fast-paced, high-growth environment
• Experience working with connected devices/internet-of-things is a plus

Benefits

• Medical, dental, and vision insurance with 100% of monthly premium covered for employees
• Competitive salary and possible equity grant
• Supplemental performance bonus opportunities
• Relocation and travel reimbursement
• Loan repayment support
• Company-sponsored 401k plan + match
• Generous paid time off
• Comprehensive training provided