Joko is hiring a
Central Operations Lead

Summary

The job is for a Central Operations Manager at Joko, a tech company that offers an app and smart browser to help users shop smarter. The role involves managing the central operations team, collaborating with outsourcing partners, improving operational processes, and working closely with other department leads. The position is remote-friendly.

Requirements

• Experience: You have at least 4+ of experience in challenging environments (Consulting, Start-ups, Operations heavy businesses…)
• Structured:. You are structured and data-driven and know how to do project management and break down large problems into actionable items
• Management:. You have experience in management, both direct and indirect. You are able to handle senior stakeholders
• Doer:. You know how to get things done but have an extremely demanding mindset, always setting the bar higher
• Operation mindset:. You have a passion for Operational excellence and take pride in delivering ever-better results
• Languages:. You speak French perfectly and you are fluent in both written and spoken English, as our team is international

Responsibilities

• You will gradually structure our Centralized Operations and eventually hire and manage a rock star to help you deliver amazing results
• You will collaborate with multiple outsourcing partners and therefore indirectly manage a team of numerous agents. You will need to build a strong relationship with them and challenge them on their results
• Your team will support the entire company, and you’ll therefore directly manage internal senior stakeholders, ensuring that they get the right level of support and transparency on our operations
• You will constantly question our ways of operating, always aiming for less manual work and easier-to-operate Standard Operating Procedures
• You will oversee through your team all required functions required for state-of-the-art operations: Auditing, training, knowledge base, and workforce management. You will build their associated processes and monitor how well they run
• You will team up with our Operations and Data engineers to build the right stack of tools. You will be deeply involved in building functional needs and rolling out new features

Benefits

• ���� Flexible remote: If you live in Paris, you can work from our office or from your place with no constraints. If you live elsewhere, you can get access to a coworking space
• ���� Work from anywhere: Do you want to travel to South America for a month and work from there? For up to 3 months a year, you can work from most countries in the world
• ���� a budget for remote work equipment
• ���� a Swile. card for your meals
• ����‍⚕️ a premium Alan Blue health insurance
• ���� a budget for training. to keep learning new things
• ���� frequent team events and the Joko house every quarter!