Central Operations Support Executive

Summary

Join Saira Jobs and support the daily operations of sellers as a Central Operations Support Executive! This remote position involves monitoring daily metrics, coordinating on-field support and audits, managing stakeholders, implementing new processes, and running central control centers. You will remotely monitor assigned sites, liaise between field executives and agencies, train sellers, develop SOPs, analyze data, and propose process improvements. The role requires a strong understanding of customer experience, ownership, pattern identification, and detail-oriented data analysis. Weekend and shift work is required. The salary range is 3-4 LPA.

Requirements

• Experience: 6 months to 2 years
• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
• Experience with Excel
• Experience with SQL
• The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership
• The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data

Responsibilities

• Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
• Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
• Train and direct sellers for execution and adherence of norms and practices
• Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
• Willing to work on weekends

Benefits

Work from Home