Staff User Researcher

Summary

Join Murmuration as a Staff User Researcher and lead user research efforts for their SaaS platform. Collaborate with a talented team to develop and execute strategies that help partners succeed, building an effective and intuitive platform for advocacy and political organizing. Ensure every product decision is grounded in evidence and empathy, providing partners with the insights and tools needed to drive impact. Work with Product Managers and Product Designers to develop products across web and mobile, focused on increasing civic engagement and creating a more equitable future. The role involves hands-on user research, leading a comprehensive user research strategy, and managing research operations and enablement. This is a full-time, salaried position with a comprehensive benefits package, based anywhere in the U.S.

Requirements

• Bachelor’s degree (Note: Work experience can be substituted for degree requirements)
• 6+ years of experience planning and conducting user research in a software development context, including scoping studies, recruiting participants, and synthesizing insights into actionable recommendations
• Demonstrated success in applying and synthesizing results from a range of research methodologies (e.g., qualitative, quantitative, mixed methods)
• Experience collaborating with Product Managers, Designers, Engineers, Product Marketing, Support, Partner Success Management, and/or Data Analysts to deliver impactful research outcomes
• Experience translating research findings into product recommendations that reflect an understanding of user behavior, business goals, and technical feasibility
• Excellent communication, presentation, and interpersonal skills, with a track record of building strong relationships across teams
• Strong project management and prioritization skills in a fast-paced environment
• Passion for civic engagement and commitment to equity
• Portfolio or case studies showcasing impactful research projects from early exploration through product launch

Responsibilities

• Conduct user research to identify and define pain points and validate proposed solutions
• Lead complex research initiatives spanning multiple product areas that require advanced methodological expertise
• Partner with development teams on critical user interviews and synthesis activities, modeling research best practices
• Create clear, actionable deliverables that inform product strategy and decision-making
• Collaborate with product managers and product designers to develop research approaches for upcoming development initiatives that balance rigor with practical constraints
• Develop and lead a comprehensive user research strategy that coordinates efforts across development teams, ensuring insights drive meaningful product improvements and organizational learning
• Leverage qualitative, quantitative, and mixed research methods to develop research plans tailored to goals, opportunities, and constraints
• Create frameworks, processes, and metrics to measure the impact of user research activities on product decisions and user outcomes
• Collaborate with cross-functional partners (including support, data/analytics, and partner success and growth) to share insights and inform strategy and priorities across the organization and promote a shared, holistic view of user needs and behavior
• Guide product teams in identifying strategic user research opportunities and selecting the most suitable methodologies
• Develop and analyze user research program metrics to continuously improve our practice and demonstrate value
• Advocate for user needs across the organization, helping teams make evidence-based decisions
• Establish and maintain standards for user research practice, ensuring quality and consistency across all user research activities
• Create and evolve playbooks, templates, scripts, and tools that enable product managers and product designers to conduct effective user research
• Build systems to coordinate user research activities across development teams and manage a shared participant recruitment pipeline and repository of notes and insights
• Develop and maintain a central repository of insights that makes findings accessible and actionable
• Coach product teams on user research planning, execution, and synthesis, helping them level up their skills and effectively integrate findings into their work
• Create processes for connecting related findings across conversations and initiatives, ensuring insights build on each other over time
• Guide teams in documenting, synthesizing, and sharing user research learnings, ensuring that insights are accurate, accessible, relevant, and timely

Preferred Qualifications

• Experience directly analyzing product usage data with tools like Pendo, or collaborating with analytics teams to combine qualitative and quantitative insights
• Comfort working with stakeholders in politically or socially sensitive contexts (e.g., voter engagement, campaign outreach)
• Experience utilizing innovative, cutting-edge technology to expand and accelerate impact
• Experience using or collaborating with users of design tools like Figma and Miro
• Basic knowledge of accessibility guidelines and inclusive design principles

Benefits

• Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members
• Retirement benefits with a 5% employer match
• A flexible unlimited PTO plan
• Generous paid parental leave
• Pre-tax commuter benefits
• A company laptop
• A flexible remote work environment
• A home office setup stipend for all new employees
• Monthly reimbursement for remote work expenses
• A yearly professional development fund
• Mental health and wellness benefits through Calm and Better Help
• Yearly in-person staff retreats