Operations Executive, Delivery

Summary

Join Multiverse and help us set a new course for work. As an Operations Executive, you will be responsible for the execution and continuous improvement of key operational processes supporting learners. You will identify and resolve operational blockers, monitor performance metrics, and partner with cross-functional teams to improve learner outcomes and client relationships. You will take ownership of operational projects, use data to inform decisions, and build strong relationships with stakeholders. Multiverse offers a hybrid work model, various benefits, and a commitment to diversity and inclusion. This role requires 2-4 years of experience in operations, project management, or customer success, ideally in a fast-paced, tech-enabled environment. You must be data-driven, a strong collaborator, and passionate about helping learners succeed.

Requirements

• 2–4 years of experience in an Operations, Project Management, or Customer Success function - ideally in a fast-paced, tech-enabled environment
• You’re passionate about using data to solve problems and can build dashboards or reports that turn raw information into actionable insights
• You’ve designed and implemented processes or playbooks that improved team performance and operational consistency
• You have a strong working knowledge of tools like Google Sheets, Metabase, and are familiar with SQL, APIs, and automation tools
• A natural collaborator who communicates clearly, navigates ambiguity with confidence, and takes initiative to move work forward without waiting for direction
• You thrive in a dynamic environment, balancing long-term improvements with short-term needs, and consistently deliver to a high standard
• You are empathetic and mission-driven: motivated by helping learners succeed, and by supporting the coaches who enable that success

Responsibilities

• Execute and continuously improve key operational processes that support our learners from onboarding through completion, driving efficiency, accuracy, and scalability
• Identify and resolve day-to-day operational blockers across scheduling, learner experience, and coach enablement
• Monitor and manage performance metrics to ensure program quality, regulatory compliance, and learner satisfaction
• Partner cross-functionally with Central Teams, Customer Success, Performance Ops, Learning, Product, and Data to identify process gaps, run A/B experiments, and deliver solutions that improve learner outcomes, client relationships and operational effectiveness
• Take ownership of specific operational projects from an idea to implementation, aimed at automating workflows, reducing manual effort, or unlocking scale
• Use data to surface insights, define measurable goals, and inform decisions that support your team’s ability to deliver exceptional service at scale
• Build strong relationships with internal stakeholders and external partners, ensuring alignment on learner and customer needs

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year
• Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support
• Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year
• Team fun - weekly socials, company wide events and office snacks!