Chargeback Specialist

Summary

Join Entrata as a Chargeback Specialist and become a key member of the Payment Operations team, specializing in chargeback disputes to minimize financial losses for Entrata and its clients. You will report to the VP of Payment Program Management and act as a liaison between clients and banks regarding chargeback-initiated activities. This role requires expertise in handling chargebacks in compliance with all applicable rules and regulations. The position offers a competitive salary and a comprehensive benefits package, including flexible work options, generous vacation time, and various wellness initiatives. Entrata is a global leader in property management software, offering a dynamic and supportive work environment.

Requirements

• Bachelor’s degree or equivalent work experience
• Experience in the banking or payment processing industry
• Experience with payment processing types such as credit cards
• Experience with chargebacks
• Proficient in Microsoft Suite with an emphasis on creating formulas to build complex spreadsheets
• Demonstrates clear, concise, and respectful verbal and nonverbal communication
• Strong attention to detail
• Strong organizational skills
• Ability to establish priorities, work collaborative and meet objectives
• Must be able to maintain productive, positive, and cooperative relationships within the company as well external partners such as banks and processors

Responsibilities

• Handles all chargebacks, disputes, credits, and reversals
• Responds effectively to emails internally and externally, keeping within our Service Level Expectations (SLA) of 2 business days
• Detailed transaction research, analytical skills, making educated decisions, and documenting all actions that are taken
• Apply card associations industry regulations and practices, resolving disputes
• Implement measures to minimize loss and educate clients to prevent future disputes
• Work retrieval cases from start to finish, which includes merchant notification, gathering required information, reviewing documentation, making educated decisions, and representing the case to the card brand
• Assists team members when needed with other projects
• Continuously strive to improve processes, service quality to internal and external partners

Preferred Qualifications

• Experience with payment processing rules and regulations
• Knowledge of Google Suite
• Knowledge of SQL
• 2+ years of basic accounting experience and/or terminology

Benefits

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance
• Comprehensive medical, dental, and vision coverage , including fertility benefits, available for eligible employees and their families
• HSA/FSA options and employer-paid disability benefits provided for eligible employees
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security
• Wellness initiatives promoting physical and mental well-being , access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs
• Family-centric leave policies supporting new parents during significant life events
• Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community
• Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits
• Bi-annual swag drops for employees