Payment Specialist

Summary

Join Leadtech, a fast-growing B2C company, as a Senior Payments Specialist to lead and optimize our global payments strategy. You will play a critical role in driving operational efficiency, overseeing key payment KPIs, managing provider relationships, and collaborating cross-functionally to ensure a seamless and secure payment experience for our customers. This role requires deep expertise in digital payments, PSP management, and risk mitigation. Lead the expansion into new markets and payment territories, optimize authorization rates, and analyze key metrics across the payment funnel. You will also oversee risk and fraud ratios, develop mitigation strategies, and deliver analytical and strategic reporting to support business decisions. The ideal candidate will have 5+ years of experience in payments operations or PSP management, preferably in a B2C environment, and a strong knowledge of payment systems.

Requirements

• 5+ years of experience in payments operations or PSP management, preferably in a B2C environment
• Strong knowledge of payment systems, including gateways, acquirers, PSPs, and fraud tools
• Proven track record managing authorization rates, conversion, chargebacks, and fraud KPIs
• Experience with payment flows, local payment methods, and market expansion
• Familiar with dispute management, 3DS, and risk control best practices
• Skilled in cross-functional collaboration with Product, Engineering, Finance, and Support teams
• Comfortable working with data to interpret trends and support decision-making
• Good communication skills in English, both written and verbal
• Proactive, detail-oriented, and well-organized
• Degree in Business, Finance, Economics, or a related field

Responsibilities

• Protect revenue across high-impact internal projects by ensuring alignment with business needs and long-term growth strategies
• Proactively prevent and minimize risk through early detection of potential challenges
• Serve as the subject matter expert in the Payments domain, providing guidance and mentorship to the broader team
• Ownership and Growth of High-Impact Accounts
• Lead the expansion into new markets and payment territories
• Optimize Authorization Rate (AR%), monitor performance fluctuations, and propose strategic rebalancing
• Analyze key metrics and conversion trends across the payment funnel
• Monitor and improve payment page performance and checkout experience
• Oversee Risk & Fraud ratios, including chargeback and fraud rates, and develop data-driven mitigation strategies
• Drive payment optimization initiatives and propose new strategic actions
• Reporting & Strategic Oversight
• Deliver analytical and strategic reporting to support business decisions
• Develop, implement, and supervise contingency plans and real-time alerts to mitigate risks
• Monitor real-time transaction limits and propose resolutions to issues impacting teams or projects
• Team Support & Mentorship
• Provide continuous support and mentoring to team members on payments-related matters
• Promote clear, structured, and effective communication both in analytical reporting and strategic discussions
• Share knowledge and best practices to support team development and cross-departmental collaboration
• Cross-Functional Coordination
• Coordinate initiatives across internal teams and with external stakeholders to align payments strategy with broader company goals
• Actively contribute to departmental growth through improvement proposals and knowledge sharing
• Industry Knowledge & Continuous Learning
• Stay informed on payment industry trends, technologies, and provider landscape
• Maintain a strong understanding of technical, operational, and analytical aspects of the payments ecosystem
• Share insights about Leadtech’s projects, team structure, and historical context to strengthen team knowledge and continuity

Benefits

• Competitive salary, full-time permanent contract, and top-tier private health insurance (including dental and psychological services)
• 25 days of vacation plus your birthday off, with flexible vacation options—no blackout days!
• Flexible schedule with flextime (7 - 9:30 a.m. start, 3:30 - 6 p.m. end) and the option of working full remote or from our Barcelona office
• Free Friday afternoons with a 7-hour workday, plus a 35-hour workweek in July and August so you can savor summer!
• If you wish to come, in our office in Barcelona you’ll find it complete with free coffee, fresh fruit, snacks, a game room, and a rooftop terrace with stunning Mediterranean views
• Additional benefits include ticket restaurant and nursery vouchers, paid directly from your gross salary
• Growth and career developmentAt Leadtech, we prioritize your growth. Enjoy a flexible career path with personalized internal training and an annual budget for external learning opportunities