Charter Coordinator

Summary

Join our dynamic team as a Charter Coordinator and oversee all aspects of our clients' flight experiences, ensuring exceptional customer service. You will manage flight operations, communicate with clients and crew, and maintain compliance with regulations. This role requires strong communication and organizational skills, along with experience in aviation or hospitality. A college degree is preferred, and knowledge of FAA regulations (CFR 14 Parts 91 and 135) is essential. We offer a flexible work environment, allowing you to work from home, and a culture that values professional growth and work-life balance.

Requirements

• College Degree (Aviation or Business degree preferred)
• Previous aviation or hospitality industry work experience
• Experience with and an understanding of corporate aircraft operations and FAA regulations CFR 14 FAR 91 and 135

Responsibilities

• Maintain a culture of total customer service focused on anticipating our client's needs and exceeding their expectations
• Communicate any operational issues, as appropriate, to our clients
• Ability to Type at least 40WPM accurately
• Document and maintain compliance with contractual obligations to all Clients (Aircraft Owners, Block Charter & Retail Charter Clients)
• Receive and provide accurate quotes for charter requests by clients and/or other operators or brokers
• Proactively resolve Client issues and disputes
• Analyze aircraft fleet utilization to serve the client's needs best and maximize overall safety and profitability
• Assist in crew scheduling and crew resource utilization along with Logistics Coordinator and Chief Pilot
• Notify and brief all crew members associated with scheduled trips, maintain communications with crew, and assist in all crew-associated travel plans
• Monitor weather and airport conditions daily to ensure daily operations can be accomplished safely and without unexpected interruption
• Actively Flight Follow; monitoring all aircraft movements both in the air and on the ground. Coordinate aircraft towing and fueling when and where necessary
• Effectively communicate with the maintenance team and crew regarding scheduled and unscheduled maintenance events
• Responsible for oversight and efficient/accurate processing of all Owner and Charter trip invoices
• Utilize FOS to its maximum ability by incorporating scheduling updates to profiles, airport/aircraft information, maintenance warnings and aircraft times, accounting, and invoicing
• Maintain and continually improve Client and Vendor contact information in FOS
• Learn to utilize computer systems and programs to perform job duties to include but not limited to: FOS, Flight Explorer, and Microsoft Office Suite. Record Keeping and Database Maintenance
• Record all flight data from completed trips using the Trip Completion Checklist
• Take notice of aircraft discrepancies and report them to Maintenance
• Follow established protocols per FOS Database management

Preferred Qualifications

• FAA Dispatch Certificate or Pilot Certificate
• Experience working with various flight software
• Previous aviation industry-specific work experience

Benefits

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best