Chief Customer Officer

Summary

Join Expedite Commerce, a Salesforce-native SaaS platform, and lead the charge in redefining customer success in the B2B space. This role demands a bold, creative individual to develop and implement a comprehensive customer success strategy, leveraging AI to drive measurable outcomes. You will oversee customer onboarding, ensure retention and growth, and influence product design. Collaboration with cross-functional teams is key, as is building scalable systems and processes. The ideal candidate will possess expertise in B2B commerce, sales, and billing, and a passion for using AI to enhance customer engagement. This is an opportunity to leave a lasting impact on the future of SaaS customer success.

Requirements

Possess expertise in B2B Commerce, Sales, and Billing

Responsibilities

• Develop and implement a comprehensive strategy to ensure customers reach their desired business outcomes
• Serve as the voice of the customer, embedding customer feedback into every facet of the organization
• Oversee customer onboarding and adoption strategies that deliver measurable value quickly and effectively
• Ensure retention, growth, and advocacy by proactively addressing customer needs and opportunities for success
• Act as a key stakeholder in shaping product roadmaps, ensuring they address real-world challenges in B2B Commerce, Sales, and Billing
• Lead the VP of Implementation and Director of Support to align teams around a unified customer success vision
• Collaborate with cross-functional teams to integrate customer-centricity into our solutions and go-to-market strategies
• Build scalable systems and processes to support global growth and operational efficiency
• Leverage AI and analytics to enhance team productivity and optimize the customer journey

Benefits

• Health Insurance
• PTO
• Leave time
• Ongoing paid professional training and certifications
• Fully Remote work Opportunity
• Strong Onboarding & Training program