Chief of Staff

Summary

Join Makersite as Chief of Staff to serve as the right-hand person to our senior leadership team, providing strategic guidance, operational support, and project prioritization for all departments within Makersite.

Requirements

• Master of Business Administration (MBA) or equivalent degree in a related field or through several internships
• Proven experience in operational management, project prioritization, and data analysis
• Strong analytical skills with the ability to translate complex data into actionable insights
• Excellent communication skills and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization
• Strategic thinker with a track record of driving results and delivering impact in a fast-paced, dynamic environment
• High level of integrity, professionalism, and discretion in handling confidential information

Responsibilities

• Support the VPs: Act as a trusted advisor to the VPs, assisting in decision-making, project-making, and day-to-day operations
• Project Prioritization: Collaborate with the VPs and other stakeholders to understand project priorities and allocate resources effectively to achieve strategic objectives
• Data Analysis: Utilize data analytics tools and techniques to gather, analyze, and interpret data related to service operations, customer satisfaction, and team performance. Provide actionable insights to drive continuous improvement and optimize processes
• Strategic Planning: Assist in the development and execution of the services team’s strategic plan, including goal setting, performance tracking, and resource allocation
• Communication and Coordination: Facilitate communication and collaboration among cross-functional teams, ensuring alignment on goals, priorities, and action plans
• Documentation and Reporting: Prepare high-quality summary notes, reports, and presentations for the VPs and other stakeholders, highlighting key insights, action items, and recommendations
• Problem-Solving: Proactively identify challenges and opportunities within the services organization and develop innovative solutions to address them
• Leadership Development: Support the professional development of team members through mentoring, training, and coaching initiatives

Benefits

• Remote Working: Work 100% remotely if you like
• Time-Off: 30 days of paid time off per year