Leap Brands is hiring a
Chief Operating Officer

Summary

Join our dynamic co-working space company as the COO to lead day-to-day operations, optimize efficiency, execute strategic initiatives, and ensure a seamless customer experience across all locations.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred
• Minimum of 10+ years of experience in operations leadership, preferably within the hospitality, real estate, or co-working space industries
• Demonstrated success in scaling operations, managing multi-location teams, and driving business growth
• Strong leadership and people management skills with the ability to inspire, mentor, and lead teams across various locations
• Solid understanding of financial management, including budgeting, forecasting, and P&L oversight
• Passion for creating positive customer experiences and a keen eye for detail in service delivery
• Experience with property management software, CRM systems, and data-driven decision-making
• Ability to think strategically while also managing day-to-day operations
• Excellent communication and interpersonal skills

Responsibilities

• Oversee daily operations of all co-working locations
• Implement operational best practices and streamline processes for optimal performance
• Translate the company’s strategic vision into actionable operational plans
• Manage and mentor the operations team, including community managers and regional leaders
• Ensure an exceptional customer experience by maintaining high standards of service, cleanliness, and functionality across all spaces
• Work closely with the CFO to manage budgets, control costs, and ensure financial targets are met
• Support the company’s expansion efforts by identifying potential locations, overseeing build-outs, and managing operational setup for new spaces
• Manage relationships with key vendors and partners
• Ensure compliance with local regulations, health and safety standards, and company policies
• Leverage technology to enhance operational efficiency and improve the member experience
• Serve as a key partner to the CEO and the leadership team