Matomo is hiring a
Chief Operating Officer

Summary

The job is for a Chief Operating Officer at Matomo Analytics, a worldwide SaaS company offering analytics products. The COO will lead the Senior Leadership Team, develop strategic plans, oversee operations, manage teams, collaborate with other departments, and handle financial management and reporting. The position is 100% remote, based out of New Zealand.

Requirements

• Experience in leading teams in a rapidly scaling SaaS company
• Proven success in senior leadership roles in SaaS, preferably as a COO or equivalent, with direct management experience of a diverse team
• Strong strategic thinking and analytical skills, with the ability to translate vision into action plans and measurable results
• Exceptional communication and interpersonal skills, with the ability to build consensus and drive change across all levels of the organisation
• Ability to thrive in a fast-paced, fully remote environment, with resilience and adaptability
• Bachelor's degree in business administration, management, or a related field; MBA or equivalent preferred
• Knowledge of industry best practices and trends (SaaS, Analytics, Security, Privacy, Customer-centric, Product building), with a passion for continuous learning and innovation
• Proven ability to develop and implement customer-centric strategies
• High attention to detail and effective time management
• Strong influence skills to get things done without formal command authority
• Self-awareness and emotional intelligence

Responsibilities

• Collaborate with the CEO and SLT to develop and execute strategic plans aligned with Matomo's vision and objectives
• Guide department managers in implementing growth and profitability strategies, including adapting to market trends and competitive analysis
• Support and influence the implementation of Matomo's core values
• Oversee day-to-day operations, ensuring efficiency and effectiveness across all departments, especially in a remote work setting
• Implement and monitor operational policies and procedures to optimise performance, mitigate risks, and leverage remote work tools
• Foster virtual team cohesion and implement remote work best practices
• Build and scale the business from a centralised NZ base to a global remote workforce
• Develop efficiencies and productivity of the business with AI tools
• Schedule and coordinate the ISO27001 implementation with the guidance of our CISO
• Manage SLT members, fostering a culture of collaboration, accountability, and innovation
• Provide mentorship and professional development to maximise individual and team performance
• Develop and support the delivery and execution of project initiatives and work streams with a robust project management framework
• Establish and monitor key performance indicators (KPIs) and metrics to measure progress towards company goals
• Take corrective action as necessary to ensure objectives are met or exceeded
• Drive the execution and delivery of our established company and team goals and strategies
• Collaborate with Marketing and Sales to develop and execute strategies that drive revenue growth and market penetration
• Align sales and marketing efforts with overall business objectives
• Foster strong relationships and collaboration between departments to ensure seamless coordination and communication
• Facilitate cross-functional initiatives to address challenges and capitalise on opportunities for improvement
• Prepare and lead the engagement with a newly established advisory board
• Exhibit strong commercial acumen in financial monitoring and management of company budgets and future forecasting
• Develop a strong governance framework on risk management
• Regularly report to the CEO on organisational performance, highlighting key achievements, challenges, and areas for improvement
• Communicate effectively with internal and external stakeholders to keep them informed and engaged in the company's progress

Benefits

• Remote work (save many hours on commute, and save money)
• Co-working space paid for and/or work from home
• All home office equipment paid for (laptop, desk, chair, standing desk, lights, etc.)
• Flexible hours
• 25 days of paid holidays per year plus your national public holidays
• Sick leave
• Health Insurance: Your Well-being, Our Priority
• A huge ‘playground’ to grow your skill set
• Volunteering Day: Empower Your Impact
• Bereavement Leave for Pets: Compassion Beyond Boundaries
• Training Opportunities
• Work from anywhere (#LI-Remote)