Chronic Care Management Coach

Summary

Join Carda Health as a Chronic Care Management (CCM) Coach and play a critical role in our remote cardiac and pulmonary rehabilitation programs. You will provide coaching and support to patients, ensuring their safety and progress while adhering to clinical guidelines. Responsibilities include conducting bi-weekly video visits, monitoring vital signs, coordinating care, and maintaining accurate medical documentation. The ideal candidate possesses a Bachelor's degree in Clinical Exercise Physiology or Exercise Science, at least two years of experience in a medical office setting, and proficiency with medical records systems. Strong communication, organizational, and problem-solving skills are essential. This role offers the opportunity to work with a cutting-edge digital care delivery model and contribute to improving patient outcomes.

Requirements

• A Bachelor's degree in Clinical Exercise Physiology / Exercise Science
• Minimum of two years of experience in a medical office setting, preferably in cardiac and pulmonary rehab
• Proficiency with medical records systems and software
• Excellent attention to detail and accuracy in data entry and record management
• Knowledge of medical terminology and understanding of medical record documentation
• Strong organizational, problem-solving, and communication skills
• Familiarity with HIPAA regulations and commitment to patient privacy and confidentiality

Responsibilities

• Ensure the privacy and accuracy of patient information in compliance with HIPAA regulations
• Maintain medical documentation accurately and timely, ensuring proper organization and confidentiality
• Patient care in form of: Bi weekly Video visits, and communicating with patients through phone calls, text, and email
• Provide coaching on patient health goals including accountability, motivation and encouragement
• Monitor Vital signs during sessions and handle live emergencies, as needed
• Coordinating care for patients; including making appointments and helping with medication clarifications/adjustments from Dr offices
• 1:1 education on diseases, therapies, medications, and resources available to patient
• Provide general administrative support and assist with other tasks to maintain smooth operations in the medical office
• Work directly with Carda’s founders and clinical team to innovate and improve our cutting-edge digital care delivery model

Preferred Qualifications

• 2+ years in a similar role
• Remote work experience
• ACSM Clinical Exercise Physiologist Certification
• AACVPR CCRP certification
• Registered Health Information Technician (RHIT) or similar credential