Citrix Engineer

Summary

Join Insentra, a global leader in channel services, as a Level 3 Support Engineer! We offer a remote-first, flexible work environment where innovation and collaboration thrive. As a key member of our team, you will provide world-class Citrix and Modern Desktop support to global customers. You will mentor junior engineers, proactively manage Citrix environments, and design solutions for clients. We offer career development resources and a diverse, inclusive culture. Insentra values honesty, integrity, trust, accountability, celebration, efficiency, and service excellence.

Requirements

• Demonstrate strong experience of Citrix Virtual Apps and Desktop
• Demonstrate strong experience of Citrix Cloud Service
• Demonstrate strong experience of Citrix Workspace Environment Management (WEM)
• Demonstrate strong experience of Citrix ADC Load balancing
• Demonstrate strong experience of VPN and gateway
• Demonstrate strong experience of GSLB
• Demonstrate strong experience of Image creation, management and optimisation (PVS, MCS)
• Demonstrate strong experience of Microsoft Active Directory
• Demonstrate strong experience of Azure Active Directory
• Demonstrate strong experience of Microsoft Intune
• Demonstrate strong experience of Azure infrastructure
• Demonstrate strong experience of Azure Virtual Desktop

Responsibilities

• Support global customers
• Assist with day-to-day Citrix and Modern Desktop support tasks
• Manage Customers Citrix environment health, configuration, patching, and image management
• Mentor, support, and develop service desk team members
• Work closely with our partners to deliver exceptional outcomes
• Own and drive customer success
• Team leadership and mentorship of junior engineers
• Proactive Citrix environment health management
• Patching of Citrix and Windows environment systems
• Healthcheck, analysis and remediation
• Design and implement solutions for clients
• Documentation including support processes and procedures
• Citrix image management
• Building relationships with customers and partners
• Manage clients in BAU and major incidents
• Staying up to date with the fast-paced world of IT
• Understanding and awareness of Service Management processes and tools

Preferred Qualifications

• Good working knowledge of and experience with Citrix ADC nFactor
• Good working knowledge of and experience with Microsoft 365
• Good working knowledge of and experience with FSLogix
• Good working knowledge of and experience with Nerdio
• Good working knowledge of and experience with MFA (Azure, Okta, Duo)
• Good working knowledge of and experience with ControlUp
• Good working knowledge of and experience with Citrix Application Delivery Management
• Good working knowledge of and experience with PowerShell, GitHub, Azure Devops
• Good working knowledge of and experience with Microsoft System Center Configuration Management (SCCM)
• ITIL certified
• Relevant Microsoft and Citrix certified

Benefits

• Career-development resources and certifications to expand your skills and enhance your expertise along your career journey
• A diverse and inclusive community of belonging
• Remote, Australia