Operations Expert

Summary

Join BEUMER Group as a Global IT expert and provide exceptional technical support to internal users worldwide in a 24x7 environment. Manage a global team, troubleshoot, and resolve issues related to O365, Citrix, and WLAN technologies. This role demands a proactive, customer-focused approach with excellent communication and problem-solving skills. Responsibilities include managing and supporting O365 applications and services, Citrix environments, and the organization's WLAN. You will provide remote assistance globally, escalate complex issues, and maintain up-to-date documentation and training materials. The position requires proven experience in IT service desk support with a focus on the specified technologies.

Requirements

• Proven experience as an IT Service Desk team with a focus on O365, Citrix, and WLAN
• Knowledge of ITIL practices
• Working knowledge of IT incident call management system (Service Now/Matrix42)
• Strong knowledge of Microsoft Office 365 applications and services
• Experience with Citrix XenApp/Xen Desktop and familiarity with virtualization technologies
• Proficiency in troubleshooting WLAN connectivity issues and optimizing WLAN performance
• Excellent communication skills and ability to interact with users at all levels

Responsibilities

• Provide support for Microsoft Office 365 applications and services
• Troubleshoot and resolve issues related to Outlook, SharePoint, Teams, and other O365 components
• Assist users with account management, permissions, and access-related queries
• Administer and support Citrix environments to ensure seamless access to applications
• Troubleshoot and resolve Citrix-related issues, including connectivity and performance problems
• Collaborate with the infrastructure team to optimize Citrix environments for enhanced user experience
• Manage and support the organization's Wireless Local Area Network (WLAN)
• Troubleshoot WLAN connectivity issues and implement solutions to ensure reliable wireless access
• Collaborate with network engineers to optimize WLAN performance and security
• Provide remote assistance to users across different time zones and locations
• Escalate complex issues to the appropriate teams and follow up on problem resolution
• Ensure timely communication and updates to end-users regarding the status of their support requests
• Maintain up-to-date documentation for O365, Citrix, and WLAN procedures
• Develop and deliver training materials (Knowledge Base) for end-users to enhance their understanding and effective use of IT resources

Preferred Qualifications

IT certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Citrix Certified Associate - Virtualization, or equivalent, are a plus

Benefits

• We offer a wide range of attractive and exciting assignments, plus the chance to continue one’s professional and personal development
• Interesting, challenging projects with Global MNCs, working on innovative technologies
• Exposure to niche skills and learning opportunities
• Talented, passionate, and collaborative team - the best experts within the industry
• Flexibility and autonomy