City Operations Manager

Summary

Join AirGarage as their new City (Operations) Manager in Salt Lake City! This crucial role oversees the daily operations of parking facilities, ensuring a top-tier parking experience for drivers and strong support for property owners. You will manage event staffing, maintenance, and customer service, while also recruiting and supervising on-site staff. The position demands flexibility, strong leadership, and problem-solving skills to handle variable schedules and high-pressure event days. This is a 40-hour-per-week position with fluctuating hours based on event schedules and operational needs. AirGarage offers a unique opportunity to shape the future of urban real estate and work remotely within North America.

Requirements

• Proven leadership skills with experience managing teams in high-pressure environments
• Strong organizational and problem-solving abilities
• Excellent communication and customer service skills to interact with tenants, guests, and staff
• Ability to work a flexible schedule, including evenings, weekends, and extended hours during local Stadium/Arena events
• Valid driver’s license and reliable transportation
• Ability to stand, walk, and move around the parking facilities for extended periods
• Occasional lifting of up to 25 pounds (e.g., signage or camera equipment)
• Comfort working in various weather conditions, as some duties may be outdoors

Responsibilities

• Manage all aspects of parking facility operations, including event staffing, day to day maintenance, and customer service
• Coordinate and execute parking operations during nearby events, managing high-volume traffic, directing staff, and ensuring customer satisfaction
• Recruit, train, and supervise on-site staff, including attendants, parking enforcement, and maintenance personnel
• Address tenant, public, and retail guest inquiries or complaints promptly while maintaining a high level of professionalism
• Oversee routine maintenance, cleaning, and repairs of the parking facilities. Coordinating with maintenance staff and third party vendors as needed
• Ensure compliance with all local regulations, safety standards, and company policies
• Adapt to a variable 40-hour workweek. Hours will adjust frequently based on Stadium/Arena events

Preferred Qualifications

• Bachelor’s degree in business, operations management, or a related field (preferred but not required)
• 3+ years of experience in parking management, facility operations, or a related field (preferred but not required)

Benefits

• Equity: Have a stake in the business that you’re helping to build and grow
• Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive. We currently hire teammates that are located anywhere within North America
• Health insurance: We offer health insurance and currently cover 85% of the cost of medical plans for the primary employee and 50% of the cost of plans for dependents
• Home office setup: Get a laptop + additional equipment needed to set you up for success
• Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year
• 401k: Make financial planning right for you with a 401k retirement savings program
• Team Off-sites: ~2 times per year our team comes together for a full week in places like Tahoe, Puerto Vallarta, San Diego, and Austin
• BookGarage: Our team loves to learn and grow together so join us for our optional recurring book club
• Room to grow: Our team will be orders of magnitude larger within a few years, as a part of our foundational team you'll have opportunities to grow with us
• Transform our cities: The opportunity to change the way that the world thinks about real estate use in our cities
• Work with a diverse team: At AirGarage, we've always been committed to building a thriving team that represents the communities we serve. Our team is currently 40% female and 30%+ from underrepresented communities