Product Operations Manager

Summary

Join Credible as a Product Operations Manager and build a best-in-class experience for Operations and Compliance teams. You will own and execute aspects of the roadmap for a highly efficient and scalable financial marketplace. Responsibilities include identifying and prioritizing opportunities to improve operational efficiency, balancing short-term and long-term improvements, focusing on workflow and backend improvements, collaborating with cross-vertical Product Management, working with lending partners, translating technical requirements, and developing testing strategies. The ideal candidate possesses exceptional problem-solving and communication skills, strong project management skills, and the ability to leverage research and data to identify impactful areas. This role requires 3+ years of experience in Product Management or Product Operations and a Bachelor's or Master's Degree. Credible offers an annual discretionary bonus and various benefits, including medical/dental/vision, insurance, a 401(k) plan, and paid time off.

Requirements

• Exceptional problem solving and communication skills
• Strong project management skills, and ability to own a roadmap end-to-end
• Ability to use research, data, experience, and product instincts to identify the most impactful areas
• Ability to understand how elements of complex systems interact and work collaboratively with engineers to evaluate cost/benefit tradeoffs of different approaches
• 3+ years of experience in Product Management or Product Operations working on consumer Internet or SaaS products, with a focus on internal or external customer experience
• Bachelor's or Master's Degree
• Experience with at least one of the following
• Loan origination software
• Insurance technology
• Developing tools to manage complex customer or operational workflows
• Experience working closely with product designers, managers and/or technical teams, such as software engineers, from concept through to execution
• Experience working with internal stakeholders such as customer support and operations teams is ideal

Responsibilities

• Own and execute important aspects of the roadmap for building a best-in-class operations experience, positioning Credible as a highly efficient and scalable financial marketplace
• Work with our operations team to systematically identify and prioritize opportunities to improve operational efficiency through development of internal tools and technology
• Balance delivering short-term improvements to existing tools with driving the development of long-term revenue generating priorities
• Focus on workflow and backend improvements to increase operational efficiency and drive conversion
• Collaborate with our cross-vertical Product Management team to ensure rigorous systems design and balance UX with operations and systems needs
• Work with our lending partners to continuously optimize our marketplace integrations
• Translate technical requirements from engineers or 3rd party APIs into digestible product workflows that can be leveraged during the design process
• Develop testing strategies and think through edge case scenarios for all features

Preferred Qualifications

• Passion for creating exceptional user experiences that address real user needs
• Strong problem solving skills with an ability to simplify the complex
• Love optimizing workflows and processes; constantly looking for better ways to do things
• Thrive on collaboration with other teams to accomplish shared goals
• Resourceful and mindful; you move fast but don't break things
• Possess a build-measure-learn iterative mindset

Benefits

• Annual discretionary bonus
• Various benefits, including medical/dental/vision, insurance
• A 401(k) plan
• Paid time off