Claims Administrator

Summary

Join IMG as a Spanish-Speaking Travel Claims Administrator in our Cardiff office for a part-time, hybrid role! You will be the first point of contact for all incoming inquiries, handling claims and providing administrative support. This role is perfect for those seeking to start or advance their insurance career. We offer a competitive salary (£24,000-£25,000), excellent benefits, and a supportive team environment. IMG is committed to promoting from within and fostering a diverse workplace. We offer opportunities for professional growth and development.

Requirements

• Strong written and verbal communication, delivered in a clear and professional manner
• Strong problem solving skills
• Computer literacy, including familiarity with Microsoft Office (Word, Outlook, Excel)
• A high level of accuracy
• Ability to work under pressure in a close knit team
• Fluent in Spanish
• Must be Flexible to start later and finish later in the day

Responsibilities

• To act as the first point of contact for incoming calls, faxes & emails, referring where necessary to the appropriate Claims Handler
• To set up new cases and claims on Trident Travel system whether notified by telephone, fax or email
• Various administrative duties such as external post, claims settlements (as advised) and attaching incoming mails to the correct area within the claims system
• To verify policy issues and issue the correct claims forms
• To act in a support and administration role as directed by Claims Handlers
• To ensure all internal and external communications are dealt with in a professional, disciplined and courteous manner at all times
• To deal with enquiries from policyholders and clients on case related matters in a prompt, courteous and professional manner
• To ensure that any information given is within the terms and conditions of the travel insurance policy
• To ensure that all information obtained during a call is properly documented on the claim
• To be familiar with GR’s published service standards and to ensure that any support provided is done so in accordance with these
• To ensure that all telephone calls made and received and all emails and faxes sent and received are annotated on the relevant system
• To carry out any other tasks as agreed with your Supervisor or the Head of Operations

Preferred Qualifications

• Previous insurance/assistance experience or similar
• Previous customer service experience in a similar role
• Previous administration experience

Benefits

• Hybrid / Remote Working
• Competitive Salary of £24,000 - £25,000 (Depending on Experience)
• We promote internally as much as possible
• Diverse workforce
• Summer and Christmas Parties
• Birthday Day Off
• Bupa Dental Insurance
• Healthshield Cash Plan
• Travel Insurance
• 22 Days leave and 9 Bank Holidays, annual leave Increases to 30 Days
• Christmas Eve Off
• Surprise events for overachieving employees - such as tickets to Beyonce etc
• Employee of the month/year awards
• 2 volunteer days a year