Disability Payment Specialist

OTIP (Ontario Teachers Insurance Plan) Logo

OTIP (Ontario Teachers Insurance Plan)

πŸ“Remote - Canada

Summary

Join the OTIP Group of Companies (OGC) and contribute to a supportive and inclusive work environment where employees feel valued. As a Disability Benefits Coordinator, you will be responsible for reviewing and setting up disability and life waiver claims, verifying member eligibility, calculating benefits, and processing payments. You will serve as the primary contact for School Boards and address member inquiries. The role involves determining coverage eligibility, performing complex calculations, providing superior customer service, ensuring financial accuracy, identifying training needs, building relationships with stakeholders, and preparing responses to inquiries. This position offers a rewarding salary, bonuses, comprehensive benefits, and opportunities for advancement. OGC is committed to creating an accessible and inclusive workplace.

Requirements

  • Post-secondary diploma or degree or equivalent business experience
  • Three to five years’ experience in short term or long-term group disability claims insurance and understanding of policy language and application
  • Experience in short- or long-term disability calculations and payments
  • A strong ability for mathematical calculations/applications and successful completion of a mathematical aptitude test
  • Intermediate knowledge of Microsoft Office Suite applications
  • Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders
  • Superior time management and organizational skills to manage competing priorities, including project management skills

Responsibilities

  • Determine coverage eligibility of disability claims and life waiver claims to provide accurate benefit start dates and other payment information to the assigned Disability Analyst
  • Obtain the required information to provide accurate calculations including manual complex calculations. Superior policy knowledge and interpretation
  • Provide superior customer service on an assigned caseload of new and ongoing disability and life waiver claims
  • Responsible for ensuring the accuracy of the financial information for the disability life reserve feed
  • Identify training needs with plan administrators and unions. Ensuring they have up to date knowledge of processes and claim requirements as they relate to disability payments and eligibility
  • Build and foster strong relationships with the school board and unions. Attends in person and virtual meetings as needed. Provide accurate information to members on payments and offsets
  • Prepares and processes responses to Members, Unions and School Board representatives in accordance with established standards
  • Performs other duties within competence, as assigned

Preferred Qualifications

The ability to communicate in French will be considered an asset

Benefits

  • Rewarding salary and bonuses that truly value your dedication
  • Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
  • Defined benefit pension plan for a financially confident retirement
  • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
  • Flexible work-from-home and hybrid options
  • Unlock your potential with opportunities for advancement

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