Claims Fulfillment Specialist

Summary

Join Laka, a fast-growing bike insurance company, as a Fulfillment Specialist! You will play a crucial role in managing bicycle replacements across the UK and EU, working directly with bike shops and suppliers. This involves sourcing and procuring replacement bikes and parts, building strong industry relationships, coordinating claim fulfillment, and ensuring excellent customer communication. You'll also contribute to sustainability initiatives and manage the financial aspects of bike replacements. This role requires fluency in German, Dutch, or French, along with a passion for cycling and strong organizational skills. Laka offers a remote-first work environment and a comprehensive benefits package, including share options, bonuses, generous paid time off, and various perks.

Requirements

• Speak fluent German, Dutch, and/or French (in addition to English)
• Have a passion for cycling and a good understanding of bike components and brands
• Are a natural relationship builder, confident in reaching out to bike retailers and distributors
• Love solving problems and going the extra mile to help someone who’s lost their bike
• Have strong organisational skills, keeping track of multiple ongoing claims
• Are tech-savvy (Google Sheets, Slack, Notion, etc.) or willing to learn

Responsibilities

• Sourcing & Procurement – Contacting bike shops, suppliers, and distributors to arrange replacement bikes or parts for customers
• Industry Relationship Management – Building and maintaining strong partnerships with bike retailers and distributors across Germany, the Netherlands, France, and the UK
• Claim Fulfillment Coordination – Calling shops and suppliers when a claim is submitted, securing stock, and coordinating timely replacements
• Customer Communication – Keeping customers updated, managing expectations, and ensuring a seamless, positive experience
• Sustainability & Salvage – Organising the collection of damaged bikes and working on our salvage program to reduce waste and CO₂ emissions
• Quoting & Invoicing – Managing the financial process for bike replacements, ensuring smooth transactions between Laka, bike shops, and suppliers

Benefits

• Remote-first way of working - you choose whether you work from home or our beautiful offices in London & Bristol
• Share options - we want you to be rewarded for Laka's success - everyone in the business is granted share options when they join
• Company bonus scheme - if the company hits its targets, you'll get a cash bonus of 5% of your base salary annually
• Annual leave - 25 days holiday (plus bank holidays), with the option to roll over up to 5 days per year
• Pension scheme - Laka pays 3% of your base salary into your pension to help you save for the future
• Private medical insurance - we’ll give you individual private cover, with the option to add partners & dependants too (at a small cost)
• Home set-up allowance - in addition to letting you choose the kit you want (MacBook or Windows laptop, plus additional equipment like screens, keyboard, etc), we'll also give you a one-off budget of £200 to get anything else you want in order to make your homeworking environment a comfortable place to be
• Weekly lunch on us - £15 every month to enjoy lunch on Laka - pop out locally with people in the office, or order-in at home, the choice is yours
• Company-wide events - we love getting everyone together as much as possible - expect regular events throughout the year, for team building, bonding, and general good old-fashioned fun!
• Monthly socials - as if quarterly company events weren't enough, we also give each office a budget for a monthly social activity (think anything from low-key dinner & drinks through to adventure golf, paddleboarding, bowling, electric darts, trampoline parks and more!)
• Laka swag - we'll give you some lovely Laka kit to get you started, including a jumper & t-shirts so you can feel (& look) like part of the family
• Laka credit - for all you cyclists, we'll give you £10 credit per month towards insuring your bike(s) with us - plus give you access to a bunch of cycling industry discounts
• Mental health support - unlimited support via Spill, including one-to-one therapy sessions