Pharmacy Technician

Summary

Join Shields Health Solutions as a Patient Engagement Specialist and contribute to our inclusive and award-winning workplace culture. This on-site position in Phoenix, Arizona, focuses on providing exceptional patient service through inbound and outbound calls, managing medication refills, and resolving prescription inquiries. You will act as a key liaison between patients, pharmacies, and healthcare providers, ensuring smooth medication fulfillment and exceptional patient care. The role requires strong communication and organizational skills, proficiency in Microsoft Office, and experience as a pharmacy technician (or equivalent national certification). Shields offers a supportive environment with opportunities for professional growth and development.

Requirements

• Be state registered as a pharmacy technician
• If the candidate's state of residence does not have a state registration available, then the National certification is required at time of hire
• High school diploma or GED
• Strong interpersonal communication skills
• Exceptional phone skills
• Comfortable with proactively engaging patients telephonically
• Comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically
• Highly proficient in Microsoft Office particularly Excel and Word
• Able to quickly learn other programs, adapt to Shields’ unique model / tools and able to extract relevant information
• Strong organizational skills
• Organized
• High-integrity
• High accountability
• Attention to detail
• Dependable
• Quality focus
• Empathetic
• Good listener/communicator
• Collaborative
• Consistently arrives to work on-time with minimal unscheduled time off
• Energetic
• Highly motivated
• Team player with strong personal and communication skills
• Ability to sit and/or stand with focus at a workstation for a long period of time
• Discretion and confidentiality essential as position deals with highly sensitive and private data
• Sitting at desk with two company required monitors
• High speed, stable, and reliable internet connection
• Willing able to work overtime to support week to week fluctuations in patient care management
• Distraction free work environment where you are able to keep your primary focus on patient care throughout the day (including but not limited to background noises or other distractions in your remote location)
• Ability camera on for most meetings with co-workers or leaders

Responsibilities

• Proactively coordinate medication refills including data entry and pharmacy claim adjudication
• Make outbound patient refill phone calls and complete the patient refill request
• Answer, resolve and triage inbound inquiries
• Clarify prescription orders with pharmacist and/or clinician as appropriate
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
• Manage, organize, and update relevant data using database applications
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
• Identify trends, resolves problems; recommend improvements; implement change
• Actively participate in process improvement initiatives
• Act as a value-added business partner to stakeholders throughout the organization
• Protect organization's value by keeping information confidential
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations
• Flexible scheduling to meet business needs with health system partners starting as early as 7:45 AM (EST)/ 8am EST

Preferred Qualifications

• Nationally certified as a CPhT or equivalent
• 1-3 years of Pharmacy Technician and adjudicating claims experience
• Experience in managing refills, specialty pharmacy, working with clinical care teams, and working remotely