Remote Pharmacy Technician

Summary

Join our team at Shields as a Patient Engagement Specialist and be part of a culture that values inclusion and kindness. As a key member of our team, you will provide service for inbound pharmacy phone calls and/or place outbound patient refill calls, assisting patients through the entire refill process. With a strong focus on customer assistance and response, you will serve as a point of contact between patients, pharmacies, liaisons, clinical providers, and various internal functional areas.

Requirements

• State registered as a pharmacy technician
• Nationally certified as a CPhT or equivalent is strongly preferred but not required

Responsibilities

• Proactively coordinate medication refills including data entry and pharmacy claim adjudication
• Make outbound patient refill phone calls and complete the patient refill request
• Answer, resolve and triage inbound inquiries
• Clarify prescription orders with pharmacist and/or clinician as appropriate
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
• Manage, organize, and update relevant data using database applications
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
• Identify trends, resolves problems; recommend improvements; implement change
• Actively participate in process improvement initiatives
• Act as a value-added business partner to stakeholders throughout the organization
• Protect organization's value by keeping information confidential

Benefits

1K sign on bonus