Claims Manager

Summary

Join Nirvana, a fast-growing insurtech company, as their Claims Manager. You will lead a team of adjusters handling commercial trucking casualty claims nationwide, collaborating with a third-party administrator. This role involves developing and implementing investigation strategies, ensuring high-quality claim files, and delivering exceptional customer service. You will partner with various internal teams to improve Nirvana's claims platform. The position requires extensive experience in commercial trucking claims and people management, along with strong analytical and communication skills. Nirvana offers competitive compensation, equity, and benefits including health insurance, 401k matching, unlimited PTO, and a work-from-home friendly environment.

Requirements

• 10+ years of claims experience with a minimum of 5 years concentrated in commercial trucking
• 5+ years of people management experience
• Significant bodily injury and litigation claims experience
• Excellent written and verbal communication skills
• Strong analytical skills
• The ability to challenge norms and think outside the box
• Experience working in and leading a team in a remote environment, handling claims in multiple jurisdictions
• Bachelor's degree OR an additional 4 years of experience, in addition to previously outlined experience requirements

Responsibilities

• Manage a team adjusters who handle Commercial Auto Bodily Injury and Property Damage claims, nationwide, while also collaborating with our Third Party Administrator partner
• Assist in the development and implementation of investigation strategies for coverage, liability and causation, critical to the resolution outcome of a claim
• Ensure the highest level of customer experience and technical claim file quality
• Review coverage and liability declination decisions and drafts
• Deliver exceptional service to both internal and external customers such as, policy holders, agents and brokers, fronting carriers and reinsurance partners
• Participate in and, sometimes facilitate, claim reviews
• Collaborate with underwriting, safety, compliance and other internal stakeholders on claims, exposures, form improvements and other factors impacting risk
• Perform other duties as required by the Head of Claims

Preferred Qualifications

Licensed adjuster - NY & CA adjuster licenses are an added bonus

Benefits

• Competitive salary & equity
• Medical, dental & vision insurance
• 401k with company match
• Unlimited PTO
• Work from home friendly