Billing Tech Support Specialist

Summary

Join Prompt, a rapidly growing healthcare software company, as a Billing Tech Support Specialist! This full-time role requires weekend availability with flexible weekday hours. You will provide email support to clients, troubleshoot billing software issues, and contribute to a high-performing customer success team. The ideal candidate possesses 3+ years of relevant experience, a medical billing background, strong analytical and communication skills, and a proactive approach. Prompt offers a competitive salary, remote work options, equity potential, flexible PTO, and comprehensive benefits.

Requirements

• 3+ years of relevant experience in customer-facing functions such as tech support or similar customer facing experience
• Medical billing background required- Physical Therapy billing strongly preferred
• Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.)
• Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software
• Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously
• Ability to multitask, keep records, prepare reports, and follow specific instructions
• Proficient in MS Excel
• Exceptional written and verbal communication skills
• Eagerness to learn and adopt software

Responsibilities

• Respond to customer questions and requests regarding RCM and billing software questions via email using our help desk platform to help them find solutions to their inquiries in an accurate and efficient manner
• Triage tickets, perform escalations to appropriate teams, and provide all necessary details to ensure the teams are equipped to assist the customer
• Support engineering ticket creation, review and prioritization
• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
• Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
• Improve and advocate for customer experience by identifying opportunities to enhance our product and service features

Preferred Qualifications

• Prior startup and/or B2B SaaS technology organization experience
• Experience with customer support software

Benefits

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Credits for online and in-person fitness classes/gym memberships
• Recovery suite at HQ – includes a cold plunge, sauna, and shower