Claims Manager

Summary

Join Counterpart's Claims team as an early member, playing a crucial role in shaping our active claims management processes and systems. You will conduct thorough claim investigations, manage claims for timely and cost-effective resolutions, and build strong relationships with internal and external stakeholders. Your contributions will involve directing expert assignments, supporting data collection efforts, identifying claims trends, and providing feedback for process improvement. This role requires extensive experience in litigating or managing professional liability claims, a bachelor's degree, and relevant state licenses. The ideal candidate will possess strong communication, problem-solving, and organizational skills, thriving in a remote work environment.

Requirements

• At least 10 years of professional experience, with at least 5 years of experience litigating or managing dental professional liability or medical professional liability claims
• Bachelor’s degree required
• Must possess all required state claim adjuster licenses, or be able to obtain them within 90 days of hire
• Proven ability to work both independently on complex matters and collaboratively as a team player to assist others as needed
• High level of personal initiative and leadership skills
• Exceptional time management, problem solving and organizational skills
• Comfort and skill operating in a paperless claims environment and using Microsoft Office products (Word, Excel, etc.)
• Willingness to use creative thinking and data-driven insights to overcome obstacles to resolution
• Strong communication skills, both verbal and written
• Ability to succeed in a full remote workplace environment, and travel as necessary (approximately 10-15%)

Responsibilities

• Complete accurate and timely investigations into the coverage, liability, and damages for each claim assigned to you
• Actively manage each claim assigned to you in a way that produces the most timely and cost-effective resolution
• Build and maintain positive and productive working relationships with internal and external customers, including policyholders, brokers, carrier partners, and Risk Engineers (underwriters)
• Direct and monitor assignments to experts and outside counsel, and hold those vendors accountable for meeting or exceeding our service standards
• Support our data collection efforts and models by effectively using the Counterpart claim system to fully and accurately capture critical details about each claim assigned to you
• Identify and escalate insights into emerging claims trends across industries, geographies, and key business segments
• Offer user-level feedback and insights to support the continuous improvement of our claim handling processes, guidelines, and systems
• Ensure that every touchpoint with our insureds and brokers is representative of our brand, mission, and vision

Preferred Qualifications

• Previous carrier experience is a plus
• Law degree (J.D.) and professional designations (RPLU, AIC, etc.) highly preferred
• Additional familiarity with Google Docs Editors suite is a plus

Benefits

• Our estimated pay range for this role is $120,000 to $160,000
• We are committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported and connected at work—regardless of who you are or where you come from