Growth Account Executive

Summary

Join Iterable's RevOps team as a Business Systems Manager and provide operational support to fuel our global growth. You will manage and maintain our GTM systems, administering tools like Salesforce, Outreach, and others. This role involves translating user requests into technical specifications, architecting scalable solutions, building reports, and supporting end-users. You will collaborate with cross-functional stakeholders and monitor system health. Iterable offers a growth-oriented environment and values diverse skills. The position requires Salesforce expertise and strong project management skills. Bonus points are awarded for experience with specific tools and Salesforce certifications.

Requirements

• Experience using the following in Salesforce: flow, process builder, custom fields and objects, workflows, validation rules, page layouts, record types, and bulk data load utilities (e.g. Data Loader)
• Deep understanding of Salesforce security including how OWDs, sharing rules, profiles, roles, and permission sets impact visibility and editing
• Understanding of how to manage, troubleshoot, and integrate tools into Salesforce
• Strong project management skills and ability to  communicate cross-functionally
• Interest in and ability to learn administration of new tools

Responsibilities

• Manage integrated applications and third party suppliers including: Salesforce, Leandata, Outreach, Gong, and Chili Piper
• Translate user story requests into workable requirements and Salesforce elements, and document technical specifications and the associated test cases
• Suggest and architect administrative solutions that reduce overall maintenance and support of assigned applications, and ensure solutions are scalable and in line with best practices
• Support our existing Sales tools and drive increased adoption across the team
• Build reports and dashboards, both ad-hoc and for strategic initiatives
• Own, create, and maintain both internal and external documentation
• Support end-users of the Salesforce platform and integrated tools
• Collaborate with cross-functional stakeholders across the business  and tool owners to provide support and updates to systems and processes
• Monitor system health and performance including proactively identifying and improving system processes
• Maintain and improve data cleanliness

Preferred Qualifications

• Experience administering Salesforce for a 550+ person instance
• Knowledge of administering LeanData, Outreach, or Chili Piper a big plus
• Salesforce Certified Administrator
• Salesforce Senior Certified Administrator
• Any other Salesforce Certifications
• Familiarity with Salesforce CPQ
• Familiarity with Apex
• Experience providing support to a SFDC instance in a hyper-growth SaaS company

Benefits

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation