Client Account Manager

Summary

Join Aya Healthcare, a rapidly growing healthcare workforce solutions provider, as a Client Account Manager! In this role, you will be responsible for driving a best-in-class client experience, ensuring contract renewals, and maximizing gross revenue retention. You will partner with clients throughout their journey, from onboarding to renewal, acting as a champion for their business needs. This position requires strong communication, technical understanding, and a proven track record in customer success or account management. Aya offers a competitive compensation package, including comprehensive benefits and a supportive work environment.

Requirements

• Minimum of 4 years experience in Customer Success or Account Management
• Ability to effectively communicate technical concepts, proposals and commercial updates at a senior management level
• Demonstrable bias for action
• Detail orientated and excellent time-management skills
• Competitive; driven to win and support a diverse team
• Ability to work in a fast-paced multidisciplinary environment, prioritizing efforts and managing customer expectations
• Transparent and honest
• Great teammate

Responsibilities

• Build and maintain executive and operational relationships with clients
• Recognize and strengthen client sentiment based on: knowledge of their goals, open communication around goal achievement, review of account activity and results
• Document, analyze and track customer interactions - identify blockers and risk within their journey and communicate those risks to the rest of the organization
• Own gross revenue retention forecasting and results for your client base
• Lead the renewal sales process - show the level of care, attention and dedication necessary to obtain a client renewal decision
• Maintain thorough knowledge of the platform and functions to be able to solve client issues quickly
• Offer live trainings throughout the client relationship to ensure their team is continually motivated and knowledgeable regarding the benefits and value of DocCafe

Preferred Qualifications

• Minimum of 2 years of experience in B2B SaaS or subscription-based renewal environments
• Successful history driving customer retention, growth and advocacy

Benefits

• Free premium medical, dental, life and vision insurance
• Generous 401(k) match
• Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses
• Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling
• Celebrations! We hit our goals and reward ourselves
• Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!
• Unlimited DTO — we believe in time off!
• Virtual yoga, meditation or boot camp classes offered daily
• Compensation : Aya reasonably anticipates the pay scale for this position to be $36.06 hourly, which equates to $75,000 annually, plus quarterly bonuses