Client Account Manager

Summary

Join BlackCloak as a Client Account Manager to cultivate and expand relationships with corporate clients. You will be responsible for ensuring clients maximize their use of BlackCloak services, achieve yearly renewals, and identify growth opportunities within existing accounts. This role demands strategic thinking, mapping out key stakeholders within each account to ensure value is recognized. You will act as a trusted advisor to clients and internal teams. The position requires 5+ years of experience in software/SaaS sales to large enterprises and a proven track record of exceeding sales goals. BlackCloak offers a competitive salary, exceptional benefits, and a dynamic, fully remote work environment.

Requirements

• 5+ years experience in software and/or SaaS sales to large enterprises
• BA/BS or equivalent combination of education and experience
• Track record of success consistently exceeding sales goals
• Ability to travel in non-pandemic times

Responsibilities

• Manage relationships with key clients across industries
• Create value-add through regular touch points
• Craft compelling reports on utilization and value-add stories
• Partner with the Client Success Team to deliver exceptional corporate and individual client engagement
• Research and build new relationships within existing accounts, including with executive stakeholders
• Collaborate with members of the BlackCloak Executive team - making sure every client has connections with our senior leadership team
• Achieve ARR goals
• Create strategies and take necessary actions for maintaining industry-best renewal rates, on-time
• Meet and exceed upsell targets
• Provide reporting and insights both across the company and your accounts to ensure all see the value and success of the program
• Prepare and deliver ongoing account renewal and revenue expansion forecasts
• Work side-by-side with account executives, bringing in new corporate clients to ensure a seamless onboarding process and transition to account manager
• Provide weekly utilization reports internally
• Report to clients monthly and quarterly, or weekly, as required

Preferred Qualifications

Experience with information security and online privacy, a plus

Benefits

• 100% Remote Company, within the USA
• Comprehensive Medical, Dental, and Vision plans with 100% employer-paid monthly premiums for employees & 50% employer-paid monthly premiums for dependents
• Health Savings Account with company contribution for eligible medical plans
• Flexible Vacation Plan
• 10 Paid Company Holidays
• 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
• 401k with Traditional and Roth options, including employer match
• Company Equity
• Paid Parental and Pregnancy Recovery Leave
• Company and team off-sites and virtual events throughout the year
• Home office stipend