Client Account Manager (Hybrid)

Summary

Join M3 USA, a leading healthcare innovation company, as a Client Account Manager with PracticeMatch! This role involves building and maintaining professional relationships with clients, negotiating renewal contracts, and promoting increased usage of our products. As a key member of our team, you'll contribute to global health advancements and drive change in the industry.

Requirements

• Bachelor's degree (BA or BS) from four-year college or university and at least 1 year of Account Management Experience
• Associates Degree with at least 3 years of Account Management experience

Responsibilities

• Build and maintain strong relationships with new and existing clients
• Negotiates renewal contracts with clients within budgeted range
• New client onboarding & development of long-term maintenance plan
• Resolves client problems with company products, developing and enhancing professional relationships with clients
• Upsells additional products and solutions when a need is identified, hitting monthly and quarterly sales goals
• Promote increased usage of different facets of our products to increase the return on investment to our clients and increasing the likelihood of renewal
• Performs monthly Health Checks on accounts, to identify potential problems and get ahead of solutions
• Maintain contracts and ensure billing is correct
• Documenting communication with clients in our proprietary database and collaborating with management to tackle existing and anticipated concerns
• Maintain CRM to ensure all information on clients is accurate
• Travel to Client Locations, Physician shows, and Provider shows
• Exhibit professional attitude toward clients while being patient, courteous, personable, and quick thinking

Benefits

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day