Account Manager

Summary

Join Black and White Zebra as an Account Manager and play a crucial role in building and maintaining strong relationships with international SaaS customers. As the primary point of contact, you will be responsible for developing and growing accounts, managing client relationships, and providing day-to-day support.

Requirements

• 3-5 years digital marketing or digital media experience
• Account management experience having worked with large and small accounts
• Knowledge of B2B digital marketing and advertising sales funnel
• Experience operating on a virtual sales team and within a sales process that is heavily CRM dependent
• Proficiency in Excel and PowerPoint and Google workspace
• Highly organized with strong communication and presentation skills

Responsibilities

• Develop, manage and grow a specific set of accounts with a focus on budget expansion and utilization
• Build and maintain strong client relationships
• Manage initial onboarding, to ensure proper campaign setup with a focus on efficiency and making the process as easy as possible for the client
• Drive resolution of customer concerns and provide feedback to Sales and/or Product teams
• Track account health to identify cancellation risk and actively work to eliminate that risk
• Responsible for day-to-day client support and customer success communications
• Provide highly-responsive product and/or technical support when required
• Analyze campaign performance metrics and develop recommendations based on data
• Develop and deliver program performance presentations and lead strategic growth discussions
• Ensure campaign strategies are implemented on time and adjusts or redirects strategies as needed to drive growth and retention
• Provide client training to improve utilization of platform tools and use reporting features, including any applicable reports or dashboards detailing program performance

Benefits

• $70,000 - $80,000 a year
• Up to a 50% bonus