Client Success Manager, Account Executive

Summary

Join our team as an Account Manager / Onboarding Specialist and deliver exceptional experiences to clients, overseeing onboarding, building relationships, and ensuring client satisfaction. With a strong technical aptitude and excellent communication skills, you'll thrive in this role that combines client management with product education.

Requirements

• 3+ years of experience in client onboarding, account management, or customer success roles, ideally within SaaS, AI, or tech-focused companies
• Strong technical aptitude with the ability to grasp and explain complex AI solutions
• Experience with CRM systems such as Salesforce or HubSpot
• Familiarity with data analytics tools and reporting
• Excellent client relationship management skills with a proactive, client-focused mindset
• Strong problem-solving abilities and the capability to troubleshoot client issues
• Outstanding communication and presentation skills, both written and verbal
• Ability to lead client training sessions and educate clients on product features and functionalities
• Ability to manage multiple client accounts and priorities simultaneously
• Strong English written and verbal communication skills for handling customer inquiries

Responsibilities

• Client Onboarding: Manage the full onboarding process for new clients, from initial setup to the full implementation of the Arini AI platform
• Account Management: Build strong relationships with clients by maintaining open communication, troubleshooting any issues, and addressing concerns
• Client Training and Product Education: Lead training sessions to ensure clients understand how to use the Arini AI solutions effectively and can fully benefit from its features
• Customer Success and Retention: Ensure client satisfaction by monitoring account health, following up on product usage, and identifying areas where clients could benefit from additional features
• Reporting and Analytics: Prepare regular reports on account activity and performance to present to both the client and internal teams for strategy refinement

Benefits

• Competitive Salary: Up to $1,500 per month, based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance