Client And Project Manager

Summary

Join OJ Digital Solutions as a remote Client & Project Manager with Graphic Design Experience! This full-time role involves managing client orders and relationships, overseeing graphic design projects from start to finish, and ensuring timely delivery. You will handle revisions, conduct quality checks, and act as the primary client contact. Collaboration with designers and other team members is crucial. The ideal candidate possesses experience in client relations and project management within a graphic design setting, along with proficiency in design software and excellent communication skills. We offer a flexible, fully remote work environment, long-term growth opportunities, and a competitive salary with performance-based incentives.

Requirements

• Previous experience in client relations and project management, preferably in a graphic design or creative agency setting
• Proficiency in graphic design software, such as Adobe Creative Suite & Figma
• Excellent communication and interpersonal skills to effectively communicate with clients and collaborate with the design team
• Strong organizational and time management skills to handle multiple projects and meet deadlines
• Attention to detail and a strong eye for design aesthetics
• Ability to problem-solve and make decisions in a fast-paced environment
• Experience in managing client expectations and delivering projects that meet their requirements
• A positive attitude, self-motivation, and a passion for delivering exceptional client service

Responsibilities

• Oversee the lifecycle of all client orders on selling platforms we use, from initial order intake to final delivery
• Ensure orders are processed and assigned to the appropriate team members (designers, writers, etc.)
• Monitor project timelines and ensure delivery deadlines are met
• Communicate with clients to clarify project requirements and keep them informed about the progress of their orders
• Handle customer revision requests efficiently and accurately
• Ensure revisions are processed quickly and meet the quality standards
• Review revisions before they are sent to the client, ensuring high-quality results
• Maintain a structured process for revisions to avoid errors and delays
• Conduct quality checks on all completed work (designs, resumes, etc.) before final delivery to ensure they meet customer expectations
• Ensure all work delivered aligns with client instructions, brand standards, and guidelines
• Act as the primary point of contact for clients throughout the project lifecycle
• Respond to client inquiries, concerns, and revision requests in a timely and professional manner
• Manage customer expectations, especially in cases where urgent requests or tight deadlines arise
• Collaborate with designers, writers, and other team members to ensure high-quality output
• Provide feedback to team members based on client feedback and revisions

Preferred Qualifications

• Proactive : Takes initiative in managing the workflow and resolving any issues before they escalate
• Organized : Strong organizational skills to manage multiple orders and revisions simultaneously
• Customer-Oriented : Focused on delivering a high level of customer satisfaction
• Adaptable : Able to learn new systems quickly and adapt to changes in workflow

Benefits

• Flexible, fully remote work environment
• This is a very long term position with room for career advancement as the company scales
• Salary range $800-$1100 monthly with performance-based incentives based on the agreed setup
• Opportunity for long-term growth with the business