Client Project Manager

Summary

Join Apixio as a Client Coding Project Manager and lead client-facing coding projects. Partner with Customer Success Managers to ensure successful project implementation and delivery. Oversee coding phases, manage project timelines and resources, and maintain client satisfaction. Prepare performance reports, ensure quality standards, and facilitate change requests. Conduct post-project evaluations and define productivity benchmarks. Collaborate with other departments and stay updated on coding policies. This role requires a minimum of an Associate's degree in a healthcare-related field, 8 years of coding experience, 5 years managing coders, and relevant certifications. Apixio offers competitive compensation, exceptional benefits, and a generous vacation policy.

Requirements

• Minimum Associates degree, preferably in a healthcare related field
• Minimum 8 years of coding experience
• Minimum 5 years managing coders in an outpatient or inpatient setting
• Current CCS, CRC or CPC required
• Previous Medicare Advantage Risk Adjustment, CDI, Medicaid, Commercial RA and HEDIS experience
• Familiarity with HIPAA patient privacy requirements
• Excellent communication and organizational skills
• Keen attention to detail
• Advanced problem solving skills
• Proficient in Microsoft Office and G-Suite applications. Excel skills a must

Responsibilities

• Partner with Customer Success Managers to ensure successful implementation, coding, and result delivery of client projects including creating and delivering content to clients describing Apixio’s products, how to effectively use Apixio’s coding and management tools, and ensuring alignment on coding quality
• Oversee the coding phase of client projects to ensure that all parties are on track with project requirements, deadlines, and schedules
• Respond to client needs and proactively identify and resolve coding issues which impact project success metrics
• Prepare and deliver timely project performance reports by gathering, analyzing, and summarizing relevant information
• Ensure project deliverables adhere to quality standards
• Establish effective project communication plans (to coding staff, coding vendors, and clients) and ensure their execution
• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget
• Coordinate the development of user manuals, coder training materials, and other documents as needed
• Manage client satisfaction within the project period
• Conduct post-project evaluation and identify successful and unsuccessful project elements
• Ensure effective use of project resources (staffing, budget)
• Define project productivity and accuracy benchmarks and ensure coding teams deliver on them through collaboration with those responsible for coder performance management
• Drive quality assurance and performance improvement activities for coding projects
• Partner with peers in other departments to achieve company goals, develop a mutual understanding of roles, and foster a positive work environment
• Keep up to date with current coding policies for ICD-10, Medicare Advantage, HHS (ACA) and other markets
• Provide guidance and make strategic recommendations to help clients understand the shifts and trends happening in the risk adjustment coding space

Preferred Qualifications

Bachelor's degree preferred, preferably in a healthcare related field

Benefits

• Competitive compensation
• Exceptional benefits, including medical, dental and vision, FSA/HSA
• Generous vacation policy