Client Care Specialist

closed
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MBO Partners

πŸ“Remote - Worldwide

Summary

Join MBO Partners as a Client Care Specialist and contribute to a leading platform connecting independent professionals and enterprise organizations. This remote role offers opportunities for growth and development in a fast-paced environment. You will provide superior customer support via various channels, troubleshoot issues, and collaborate with internal teams. The ideal candidate possesses strong communication and problem-solving skills, along with experience in customer service. MBO Partners offers a competitive salary, excellent benefits, and a flexible work environment.

Requirements

  • 1+ years of Customer Service or related experience
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Clear and effective communication skills (in person, phone, email, etc.)
  • Proficiency with MS Office Suite

Responsibilities

  • Build and nurture customer relationships by providing superior customer support via inbound tickets, chat, and telephone
  • Be available at your desk during working hours in a quiet environment, free of distractions, to answer phone calls
  • Consistently take 70+ tickets and 35+ incoming phone calls per week
  • Respond to customer inquiries with compassion, speed, accuracy, and professionalism, ensuring a high level of customer satisfaction
  • Manage incoming support requests by taking calls and handling tickets, troubleshooting issues, and providing timely and effective solutions
  • Analyze data and support Vendor Management Systems and third-party services where Talent data is entered to understand impact to talent and make adjustments as needed
  • Coordinate corrective actions with internal teams, such as finance, human resources, client representatives, to ensure timely resolution of complaints, disputes, and special requests
  • Enhance FAQ and training materials for internal and external customers based on common issues and feedback
  • Maintain good data hygiene and integrity through detailed case documentation by interpreting documented policies, procedures, and guidelines
  • Utilize multiple software programs simultaneously while conversing with all levels of internal and external customers
  • Troubleshoot product failures and make recommendations for escalations when necessary

Preferred Qualifications

  • Bachelor’s degree
  • Experience with Zendesk
  • Experience with staffing and/or tech companies

Benefits

  • Remote work environment
  • Competitive base salary with opportunities for growth and development
  • Excellent medical, dental, and vision plans designed to support healthy lifestyles
  • 401(k) retirement plan
  • Flexible Time Off – take time when you need it
  • Bonus opportunities
  • Wellness allowance
  • Culture based on trust, feedback, communication, success and fun
This job is filled or no longer available

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