Summary
Join MBO Partners as a Client Care Specialist and contribute to a leading platform connecting independent professionals and enterprise organizations. This remote role offers opportunities for growth and development in a fast-paced environment. You will provide superior customer support via various channels, troubleshoot issues, and collaborate with internal teams. The ideal candidate possesses strong communication and problem-solving skills, along with experience in customer service. MBO Partners offers a competitive salary, excellent benefits, and a flexible work environment.
Requirements
- 1+ years of Customer Service or related experience
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
- Diplomacy, tact, and poise under pressure when working through customer issues
- Clear and effective communication skills (in person, phone, email, etc.)
- Proficiency with MS Office Suite
Responsibilities
- Build and nurture customer relationships by providing superior customer support via inbound tickets, chat, and telephone
- Be available at your desk during working hours in a quiet environment, free of distractions, to answer phone calls
- Consistently take 70+ tickets and 35+ incoming phone calls per week
- Respond to customer inquiries with compassion, speed, accuracy, and professionalism, ensuring a high level of customer satisfaction
- Manage incoming support requests by taking calls and handling tickets, troubleshooting issues, and providing timely and effective solutions
- Analyze data and support Vendor Management Systems and third-party services where Talent data is entered to understand impact to talent and make adjustments as needed
- Coordinate corrective actions with internal teams, such as finance, human resources, client representatives, to ensure timely resolution of complaints, disputes, and special requests
- Enhance FAQ and training materials for internal and external customers based on common issues and feedback
- Maintain good data hygiene and integrity through detailed case documentation by interpreting documented policies, procedures, and guidelines
- Utilize multiple software programs simultaneously while conversing with all levels of internal and external customers
- Troubleshoot product failures and make recommendations for escalations when necessary
Preferred Qualifications
- Bachelorβs degree
- Experience with Zendesk
- Experience with staffing and/or tech companies
Benefits
- Remote work environment
- Competitive base salary with opportunities for growth and development
- Excellent medical, dental, and vision plans designed to support healthy lifestyles
- 401(k) retirement plan
- Flexible Time Off β take time when you need it
- Bonus opportunities
- Wellness allowance
- Culture based on trust, feedback, communication, success and fun