Client Delivery Manager

Summary

Join Maven Clinic as a Manager, Client Delivery and lead client implementations for employer and payer partners. Collaborate with cross-functional teams to onboard clients, ensuring on-time launches and exceeding operational KPIs. Responsibilities include defining implementation plans, leading strategic implementations, managing cross-functional projects, and driving process improvements. The ideal candidate possesses 4-7 years of experience in operations, client delivery, or project management, healthcare expertise, strong operational and analytical skills, and excellent communication abilities. Maven offers a competitive salary, stock options, and benefits including health insurance, parental leave, professional development opportunities, and a hybrid work model.

Requirements

• Minimum of 4-7 years experience working in an operations, client delivery, or project management capacity
• Healthcare expertise with a deep understanding of health plans and digital health solutions required
• Strong operational skills including project management, business requirements gathering, and relationship management
• Distinctive problem-solving and analytical skills combined with impeccable business judgment and strong experience with data and analytics tools
• Passion for details, responsiveness, and organization
• Excellent written and oral communication and interpersonal skills; direct experience communicating with internal and external stakeholders
• Significant entrepreneurial drive, ability to create order from chaos, and willingness to roll up sleeves to directly solve challenging problems
• Bachelor’s degree with a strong educational track record

Responsibilities

• Define and develop implementation plans inclusive of templates, processes, and reporting
• Lead strategic client implementations by building relationships, communicating project status and open issues, facilitating regular communications, and preparing project artifacts
• Lead cross-functional projects and client implementations with our Sales, Client Success, Marketing, Product, Engineering, Care Support, and Data Teams
• Demonstrate comfort discussing client integrations and data transfers, configuration requirements, and troubleshooting both internally and externally to ensure on-time launches
• Proactively identify and drive resolution to implementation risks
• Ensure quality and satisfaction on all client implementations maintaining our organizational standard for an exceptional implementation NPS
• Identify and implement continuous process improvement opportunities to drive scalability and refine our internal playbooks
• ���Roll up your sleeves” and own execution of full scale internal and external projects while maintaining high levels of service

Preferred Qualifications

• Knowledge of key trends in the healthcare industry, particularly in women’s and family health
• Prior experience in a fast-growing startup environment

Benefits

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting