Senior Solutions Delivery Manager

Summary

Join Amperity as a Solution Delivery Manager and oversee the delivery of customer value projects, ensuring alignment with contract details and deliverables. You will facilitate accurate project scoping, manage seamless transitions to the Customer Success team, and provide accountability and reporting for project delivery. Responsibilities include managing complex, global implementations, working with sales prospects, guiding projects to on-budget completion, and coordinating project tasks. You will also connect resources to problems, anticipate project risks, and understand your customers' businesses to deliver optimal value. This role requires advocating for clients across the organization and managing customer relationships. Amperity offers a hybrid work model with flexibility and competitive compensation and benefits.

Requirements

• Minimum 10 years of experience in professional services managing complex technical implementations, end-to-end utilizing multiple project methodologies
• Strong grasp of how to translate technical and functional requirements into project scope
• Deep knowledge of database technologies and data analysis, and are able to understand and speak with credibility to technical and architecture topics
• Experience in the Martech or AdTech vertical
• You enjoy digging into prospects' pain points and validating the issues they're facing. You then take this knowledge and drive towards solutions, engaging customer teams and executive leaders of all seniority levels
• You have experience earning their confidence by understanding their businesses and applying that knowledge to your engagements

Responsibilities

• Oversee delivery of customer value projects, building to the spirit of value in which the contract was signed, and the details of contractual deliverables. This includes projects for net new customers and ongoing value expansion
• Facilitate accuracy in project scoping where applicable, and direct seamless customer transitions to the Customer Success team through your ownership of the scoped project
• Oversee and provide accountability, transparency, and reporting for delivering the value projects across your customer portfolio
• Partner across the Customer Success team to deliver ongoing value for our customers
• You will have travel responsibilities up to 35% of the time
• Manage complex, global and multi-brand implementations across the customer lifecycle
• Work with late stage sales prospects to scope services engagements, and facilitate seamless transitions to services
• Guide projects to on-budget completion with meticulously managed project scope
• Coordinate project tasks, manage timelines, maintain project plans, secure resources and bring transparency in project status to clients, project sponsors and senior management
• Manage connecting the dots between the right resources (executive and technical) and the right problems, directly participating and ensuring the teams are empowered to deliver the best possible outcomes
• Anticipate project risk to deliverables, their dates, and influence on implementation success, using healthy escalation practices
• Be curious about your customers from a strategic perspective - get to know their business, their industry, and develop an understanding of Amperity’s value proposition within this context to deliver the best possible value delivery & consultative experience
• Be an advocate of your client base across the organization – work with Product, Engineering, Marketing, and Executive Leadership teams to ensure the Amperity service is built to be well-aligned with client needs and goals
• Manage customer relationships, engaging them in value-added activities

Benefits

• Base Salary: $132,000 - $180,000
• Cash Incentives: Cash incentives are also available
• Stock Options: The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position
• 100% employee healthcare coverage
• Transportation subsidies
• A comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote
• Self-managed PTO
• The flexibility to do your best work in the way that works for you