Client Delivery, Senior Associate

Summary

Join Maven Clinic's growing Client Delivery Team as a high-energy, detail-oriented Senior Associate. You will lead high-impact client implementations, ensuring exceptional outcomes and client satisfaction. This role involves managing timelines, aligning stakeholders, and serving as the central point of coordination. You will collaborate with internal teams and shape the client onboarding process. The position offers a high level of visibility and the opportunity to work cross-functionally. Maven Clinic is an award-winning company with a strong commitment to its mission and employees.

Requirements

• 3-5 years of experience in client delivery, operations, project management, or a related field
• Exceptional communication and interpersonal skills—comfortable interfacing with both internal stakeholders and external clients
• Strong organizational and project management capabilities, with a sharp attention to detail
• Analytical mindset with experience leveraging data to drive decisions and improvements
• A proactive, entrepreneurial spirit—you’re comfortable with ambiguity and energized by problem-solving
• Bachelor’s degree or equivalent experience

Responsibilities

• Lead and manage high-volume client implementations, building strong relationships and capturing business requirements to ensure smooth launches
• Serve as the point of contact for project status updates, open issues, and escalation management
• Define and execute implementation plans—including documentation, configuration requirements, and quality assurance checks—to support on-time, successful launches
• Collaborate across teams (Product, Engineering, Clinical, Sales) to resolve issues and drive seamless client experiences
• Monitor and measure performance against key operational KPIs and implementation NPS standards
• Continuously evaluate and improve implementation processes to support scale and reduce risk
• Identify common roadblocks and propose scalable solutions that improve team efficiency and client outcomes
• Maintain and organize implementation templates, documentation, and best practices for broader team use

Preferred Qualifications

• Knowledge of the healthcare ecosystem, particularly health plans and digital health platforms
• Familiarity with tools like Salesforce, Smartsheet, and Looker
• Experience working in a high-growth or startup environment

Benefits

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting