Client Education Specialist - Healthcare Revenue Cycle

Summary

Join Experian as a Client Education Specialist and deliver high-quality training on Experian Health products and services. Collaborate with Implementation and Client Success teams to ensure effective training for clients. Enhance product knowledge for end-users, recommend best practices, and promote optimal usage. Deliver engaging product training (in-person and virtual) for various audiences. Act as a liaison between Training and Contract Manager Optimization teams. Deliver coaching services and enhance training programs based on client needs. Prepare training materials and document training outcomes. Apply tools to evaluate training effectiveness and maintain up-to-date materials.

Requirements

• Minimum of 4 years of experience in classroom and virtual training
• Knowledge of the healthcare revenue cycle required
• Bachelor's degree
• Equivalent combinations of education and experience may be considered
• Ability to train on complex topics and present to diverse audiences
• Adaptability in both classroom and virtual training environments
• Excellent presentation, documentation, and organizational abilities
• Strong understanding and experience with Experian Health products and services, customer workflow processes and the healthcare revenue cycle industry
• Up to 20% travel to client locations may be required on an occasional basis

Responsibilities

• Deliver engaging product training (in-person and virtual) for super users, end-users, and client leadership
• Specialize in advanced training program facilitation
• Utilize established Experian Health training tools and methodologies for optimal training delivery and results
• Act as a liaison between Training and Contract Manager Optimization teams to identify workflow best practices and client challenges
• Deliver coaching services and enhance training programs according to client requirements
• Collaborate with our teams to align training with client goals, product updates, and competitive insights
• Prepare training materials and delivery tools for each client
• Document training outcomes and escalate client concerns
• Apply tools to evaluate training effectiveness
• Maintain up-to-date training materials and contribute to process improvements

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays